Customer Experience and Community Engagement Specialist
3 dagen geleden
About the Role
Tonsser is seeking a Customer Experience and Community Engagement Specialist to join our product team. As a key member of our team, you will be responsible for providing exceptional user support, engaging with our community, and conducting user research to help us improve our product.
Key Responsibilities
- Provide top-notch user support to our customers, ensuring their issues are resolved promptly and efficiently.
- Engage with our community through various channels, building relationships and fostering a positive brand image.
- Conduct user research to gather valuable insights and feedback, helping us to refine our product and improve the user experience.
- Collaborate with our product development team to identify areas for improvement and implement changes.
Requirements
- Fluency in written and verbal English is critical for day-to-day communication, Dutch is mandatory.
- Understanding of the culture of ONE of the following: Dutch, Danish, Swedish, Norwegian, English, French, German, Swiss, Austrian or Portuguese youth.
- Ability to work approx. 40 hours a week.
About Tonsser
Tonsser is a leading football app and platform for young players, dedicated to creating equal conditions and opportunities for players to unlock their potential. We're backed by international investors, top-level football players, and founders of companies like Spotify, Booking.com, Peakon, Vivino, and more.
What We Offer
- Opportunity to gain career experience and personal development of both hard and soft skills.
- Tools and workshops to improve your professional profile.
- Chance to attend talks and Meet Ups.
- Experience with top-tier marketing and engagement tools.
- Client-facing experience on B2C levels (players, coaches, and clubs).
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