E-Commerce Key Account Manager
2 dagen geleden
About Us
Dyson is a pioneering technology company that solves problems others have ignored. To achieve this, we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are.
The ambition for the EMEA region is huge. As the regional E-Commerce Key Account Manager, you will play a crucial role in delivering the strategy for growth in the region by ensuring we have winning plans for our E-commerce accounts.
About the Role
At Dyson, our Owner is central to everything we do. Your role will ensure that owners get a fantastic experience every day on our E-commerce accounts.
You'll work with teams to ensure our commercial plans are performing and that we have all the right levers in place to achieve stretching targets on your categories. This will include close collaboration with category teams, supply chain, finance, marketing, and merchandising.
This role is ideal for a sales manager looking to take their next step on a stretching and challenging learning curve, carving out a new way forward for Dyson. It will require creativity, problem-solving, resilience, and networking to do so.
About You
Dyson is a fast-paced and agile company. As the E-Commerce Key Account Manager, you will be responsible for:
- P&L delivery for your category and business in your accounts. Deliver plans and strategies to hit our monthly, quarterly, and annual commercial targets through our EMEA marketplaces on Beauty.
- Owner Experience: Ensure owners get a fantastic experience every day on our marketplaces platform, that content is optimized to the right stage in the journey, and executed in line with our SD criteria.
- Budget: Ensure your budgets are invested optimally, always looking at incrementality and ROAS. This includes both i) investment into onsite media and ii) agreed co-marketing events with partners.
- Work closely with local teams on the development and delivery of local trade plans, implementing these on our central marketplaces accounts. You'll ensure optimal performance.
- Lead key event planning for your marketplace partners. This will require significant cross-functional management.
- Agency management: Work with our external agency partners who support operations and execution on your accounts, ensuring we are driving the right performance and getting the best results together.
- Account analysis and reporting: Be the voice of the account performance through formalized reporting, sharing insights with senior managers.
- Business planning and forecasting: Plan and forecast for your channels and accounts.
- Hand-on Account Support: Flow to work on the account, flex priorities and resource, and from time to time support the merchandising team in setting up specific SKUs and plans in the marketplaces partners' systems.
- External networking and partner: Build collaborative, value-adding, and strategic partnerships with our external marketplaces partners, seeking to understand their business in depth to unlock new value-adding opportunities.
- Play a managing role in the regional EMEA E-commerce team, working closely with partners, taking on responsibilities to deliver regional targets and plans.
Requirements
We're looking for someone with:
- Minimum of 5+ years of sales experience, hands-on experience in managing E-commerce retailers and pure players.
- Hands-on experience with core account management and planning competencies - forecasting, promo planning, budget management, and merchandising.
- Experience in negotiation and managing external commercial relationships.
- Experience in effectively managing a matrixed structure.
- Energized by commercial challenges and driving performance.
- A positive attitude and bias for action, looking for solutions and creative ways of achieving goals despite setbacks.
- Previous experience working with global and regional structures in a brand with detailed creative guidelines is beneficial.
- Strong communicator: able to clearly communicate technical issues in a simple, layman's terminology.
- Keen eye for detail, particularly within a digital setting.
- Low ego, happy to flow to work in times of need, seamlessly moving from highly strategic concepts to operational projects.
- Fluent in English, an additional EMEA language is beneficial.
Benefits
- Discount on Dyson products.
- Company Pension scheme.
- 29 days annual holiday plan.
- Company Fitness plan.
- EAP (Employee Assistance Programme).
- Life Assurance Plan.
- Transportation allowance (0.21€/km regardless of the means of transport).
- Health Insurance – Medical Contribution.
- Eye Examination & Computer Glasses Reimbursement.
Please note: 'New employees in the Netherlands commence employment on a 12-month, fixed-term basis.'
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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