Merchandising and Customer Experience Strategist

3 weken geleden


Amsterdam, Noord-Holland, Nederland HARMAN International Voltijd

About the Role:

The successful candidate will be responsible for leading the Merchandising and UX-team, reporting to the E-commerce Manager. This role will focus on enhancing the online customer experience and driving sales growth across all branded sites in the EMEA region.

Key Responsibilities:

  • Lead and guide a team of three direct reports.
  • Develop and implement strategies to improve the conversion rate and usability of all EMEA branded sites.
  • Collaborate closely with the Web Analyst to gather insights from quantitative and qualitative research.
  • Lead the testing roadmap and ideation process.
  • Collaborate with stakeholders to identify needs for adaptation and improvements.
  • Enhance up-selling and cross-selling capabilities on our platforms.
  • Coordinate the setup of campaigns and commercialization efforts for New Product Introductions.
  • Manage third-party partnerships and explore new opportunities.
  • Set targets for the merchandising team and analyze shopping experiences.

Requirements:

  • Bachelor's degree in Sales/Marketing or a related field.
  • 5+ years of experience in eCommerce merchandising and conversion optimization.
  • Minimum of 2 years' experience as a people manager.
  • Experience with Demandware platform and A/B testing platforms.
  • Basic understanding of development processes and coaching people.
  • Analytical skills and ability to set clear KPIs.
  • Ability to work cross-functionally and excellent stakeholder management.

About HARMAN:

HARMAN is a global leader in the audio industry, offering a unique opportunity for growth and development. We value diversity and inclusivity, fostering a friendly and supportive global working atmosphere. As a HARMAN employee, you will have access to professional development opportunities and a competitive market-based compensation package.



  • Amsterdam, Noord-Holland, Nederland Idean Voltijd

    About the RoleWe are seeking an experienced Customer Experience Strategist to join our team in Customer Transformation. This role is responsible for delivering customer-centric solutions that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop customer experience strategies that align with business objectivesLead cross-functional...


  • Amsterdam, Noord-Holland, Nederland HARMAN International Voltijd

    A Career at HARMAN: Elevating Customer Experience At HARMAN International, we are committed to delivering exceptional customer experiences across our global markets. As a leading technology company, we recognize the importance of innovation, inclusivity, and teamwork in driving business success. Our DNA is built on these core values, which enable us to...


  • Amsterdam, Noord-Holland, Nederland Dyson Voltijd

    Unlock Your Potential in EMEA MarketplacesDyson is a pioneering technology company that's constantly pushing boundaries. We're looking for an experienced Key Account Merchandising Strategist to join our team and drive growth in the EMEA region.About UsWe're not just another tech company - we're a community of innovators, thinkers, and doers who share a...

  • Digital Product Strategist

    6 dagen geleden


    Amsterdam, Noord-Holland, Nederland Travix Voltijd

    Revolutionize Inflow Sales with TravixWe are seeking a skilled Digital Product Strategist to optimize margin and conversion for inflow sales of our ancillary product portfolio and diversify revenue streams by introducing new supplementary products and services, enhancing the overall customer experience and complementing our flight products.Your Key...


  • Amsterdam, Noord-Holland, Nederland Decathlon Technology Voltijd

    Unlock Your Potential as a Digital Experience Strategist at Decathlon TechnologyWe are seeking an experienced Digital Experience Strategist to join our team in Amsterdam. As a key member of our global e-commerce team, you will be responsible for crafting user-centered experiences that drive business growth and customer satisfaction.The ideal candidate will...


  • Amsterdam, Noord-Holland, Nederland HARMAN International Voltijd

    About the Role:As the Merchandising & UX Lead - EMEA, you will be responsible for enhancing the online customer experience and driving sales growth across all branded sites in the EMEA region. Reporting to the E-commerce Manager, you will lead the Merchandising and UX-team and build.Key Responsibilities:Lead and guide a team of three direct reports.Develop...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleAs a Customer Journey Expert at ING, you will play a key role in shaping the future of digital customer experiences. You will be responsible for designing and optimizing digital KYC customer interaction processes, improving customer satisfaction, and increasing the efficiency of our processes.Key ResponsibilitiesDevelop and implement a...


  • Amsterdam, Noord-Holland, Nederland The Quality Group GmbH Voltijd

    We are seeking a Global Customer Success Strategist to join The Quality Group GmbH.OverviewThe Quality Group GmbH is a leading provider of innovative solutions in the nutrition industry. Our team is dedicated to delivering exceptional customer experiences and driving business growth through strategic partnerships.Job SummaryThe Global Customer Success...

  • Content Strategist

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland ServiceNow Voltijd

    About the RoleWe're seeking a skilled Content Strategist to join our Product Design team at ServiceNow. As a Content Strategist, you'll play a crucial role in defining and managing product-level content strategy, leveraging learnings from available data and customer research to create engaging experiences for our users.ResponsibilitiesParticipate in...


  • Amsterdam, Noord-Holland, Nederland Tiqets Voltijd

    About the RoleWe are looking for a skilled Destination Merchandising Specialist to join our team. As a Destination Merchandising Specialist, you will be responsible for creating and implementing destination-specific merchandising strategies to drive performance and customer engagement.Key ResponsibilitiesCreate and execute destination-specific merchandising...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    At ING, we're seeking a Customer Journey Expert to join our team. This role is ideal for individuals with experience in product management and customer journey development.About the RoleThe Customer Journey Expert will contribute to ING's mission of becoming a top-notch service provider for its customers. The expert will work closely with the Product Owner,...


  • Amsterdam, Noord-Holland, Nederland Tiqets Voltijd

    Job OverviewTiqets, a revolutionary ticketing platform, is seeking a highly skilled Destination Performance Strategist to join their team.About the RoleWe are looking for a talented individual with 3+ years of experience in e-commerce/category management, data analysis or reporting to drive performance in multiple destinations. As a key member of our...


  • Amsterdam, Noord-Holland, Nederland PVH Voltijd

    Role OverviewWe are seeking an experienced Global Merchandising Strategist to oversee the global bottoms business for our iconic Tommy Hilfiger brand.


  • Amsterdam, Noord-Holland, Nederland Uniqlo Voltijd

    Job Title: Visual Merchandising DirectorAbout the Role:We are seeking a highly skilled Visual Merchandising Director to join our team at UNIQLO. As a key member of our store operations team, you will be responsible for creating and implementing visually appealing store displays and window concepts that drive sales and enhance the customer experience.Key...

  • E-commerce Strategist

    2 weken geleden


    Amsterdam, Noord-Holland, Nederland TOMS Voltijd

    About TOMSTOMS is more than just a footwear brand. Our mission is to improve lives, and we've been doing it since 2006.We believe in merging profit and purpose, and our Certified B Corp status proves it. We're committed to social and environmental performance, transparency, and accountability.Job SummaryAs an E-commerce Strategist & Content Manager, you'll...


  • Amsterdam, Noord-Holland, Nederland TOMS Voltijd

    About TOMSTOMS is a purpose-driven brand that believes in a better tomorrow. We've been on a mission to improve lives since our inception. Our approach to business is centered around merging profit and purpose, and we've been doing it for over 15 years.As a Certified B Corp, we meet the highest standards of social and environmental performance, transparency,...

  • Product Strategist

    2 weken geleden


    Amsterdam, Noord-Holland, Nederland Portera Voltijd

    We are seeking a highly skilled Product Strategist to join our team at Portera. As a key member of our technology team, you will be responsible for developing and maintaining a deep understanding of end-to-end customer experience integration and dependencies specific to the projects you work on.

  • Customer Success Strategist

    2 weken geleden


    Amsterdam, Noord-Holland, Nederland Carv B.V. Voltijd

    About Carv B.V.At the forefront of developing cutting-edge SaaS solutions for the recruitment services industry, Carv B.V. empowers recruitment agencies to optimize their operations, eliminate admin tasks, and deliver unparalleled value to their clients.We're seeking a CUSTOMER SUCCESS STRATEGIST to join our dynamic team in Amsterdam. As the right-hand...


  • Amsterdam, Noord-Holland, Nederland Hermès Paris Voltijd

    Job Description:We are seeking an experienced Visual Merchandiser to join our team at Hermès Benelux-Nordics, responsible for creating a unique store experience in our Amsterdam locations. The successful candidate will have a proven track record in visual merchandising, with a strong understanding of the luxury retail environment.Key...

  • Visual Merchandising Expert

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland Uniqlo Voltijd

    At UNIQLO, we're committed to providing high-quality, long-lasting clothing at an affordable price. Our team is passionate about delivering excellent customer experiences and creating a welcoming environment for all customers.We're now looking for a skilled Visual Merchandiser to join our team in Amstelveen. As a Visual Merchandiser, you'll be responsible...