Merchandising and Customer Experience Strategist
3 weken geleden
About the Role:
The successful candidate will be responsible for leading the Merchandising and UX-team, reporting to the E-commerce Manager. This role will focus on enhancing the online customer experience and driving sales growth across all branded sites in the EMEA region.
Key Responsibilities:
- Lead and guide a team of three direct reports.
- Develop and implement strategies to improve the conversion rate and usability of all EMEA branded sites.
- Collaborate closely with the Web Analyst to gather insights from quantitative and qualitative research.
- Lead the testing roadmap and ideation process.
- Collaborate with stakeholders to identify needs for adaptation and improvements.
- Enhance up-selling and cross-selling capabilities on our platforms.
- Coordinate the setup of campaigns and commercialization efforts for New Product Introductions.
- Manage third-party partnerships and explore new opportunities.
- Set targets for the merchandising team and analyze shopping experiences.
Requirements:
- Bachelor's degree in Sales/Marketing or a related field.
- 5+ years of experience in eCommerce merchandising and conversion optimization.
- Minimum of 2 years' experience as a people manager.
- Experience with Demandware platform and A/B testing platforms.
- Basic understanding of development processes and coaching people.
- Analytical skills and ability to set clear KPIs.
- Ability to work cross-functionally and excellent stakeholder management.
About HARMAN:
HARMAN is a global leader in the audio industry, offering a unique opportunity for growth and development. We value diversity and inclusivity, fostering a friendly and supportive global working atmosphere. As a HARMAN employee, you will have access to professional development opportunities and a competitive market-based compensation package.
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