Customer Success Strategist
2 weken geleden
About Carv B.V.
At the forefront of developing cutting-edge SaaS solutions for the recruitment services industry, Carv B.V. empowers recruitment agencies to optimize their operations, eliminate admin tasks, and deliver unparalleled value to their clients.
We're seeking a CUSTOMER SUCCESS STRATEGIST to join our dynamic team in Amsterdam. As the right-hand person to the Head of Delivery & Customer Success, you will support all aspects of customer delivery and success projects. This role involves direct client interaction, product configuration and demos, support content creation, testing, AI prompt writing, and process structuring.
The Team
You will join a dynamic and collaborative team of professionals with diverse backgrounds and expertise passionate about building a product soon to be used by millions of users. Our culture is one of innovation, continuous learning, and a focus on delivering value to future customers and driving growth for the business.
Your Responsibilities
- Working directly with clients to deliver projects from start to finish
- Explaining, configuring, and delivering product demos
- Supporting in creating product content
- Testing and AI prompt writing
- Collecting and sharing product feedback/ideas with the product team
- Structuring the delivery process, including tools and systems
What We Offer
- Unlimited paid time off;
- Competitive compensation package (£60,000 - £80,000 per year);
- Company stock options;
- MacBook Pro;
- Personal development budget;
- Flexibility with a hybrid work set-up;
- 5+ years of experience in Customer Success;
- A strong understanding of the recruitment industry's challenges, trends, and operational needs;
- AI prompt writing experience;
- Knowledge of recruitment and IT/security principles related to SaaS products and the ability to communicate these effectively to clients;
- Excellent communication, negotiation, and presentation skills, with the ability to engage and persuade at all levels of an organization;
- Strategic thinker;
- Excellent communicator in both Dutch & English.
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