Customer Success Strategist
21 uur geleden
We are seeking an experienced Senior Customer Success Manager to join our team in Amsterdam. As a key member of our Market Team, you will be responsible for servicing a portfolio of customers and driving the adoption of our Software Intelligence Platform.
About UsSoftware Improvement Group (SIG) is a global technology and consultancy firm delivering independent software quality assurance solutions. We believe that by improving software quality, we can make the world a better place. Our team is passionate about helping developers and organizations create qualitatively better software.
The RoleAs a Senior Customer Success Manager, you will be the critical link between our clients and our organization. Your primary responsibility will be to ensure excellent delivery at all strategic accounts, from operational project management to regular client check-ins. You will actively guide clients to increase adoption of our platform and develop strong relationships with various business levels within their organizations.
Key Responsibilities- Manage all customer processes, including onboarding, planning, training, and project management
- Ensure complete, accurate, and up-to-date administration of the project portfolio in FinancialForce
- Guide clients in building their maturity in software quality assurance
- Educate other Customer Success Managers on best practices relevant to the job
- Identify skills and competencies needed for account delivery and expansion
- Train and help develop other CSMs to improve their support and client relationship management skill set
- Create and facilitate a community where sharing knowledge and learning from one another are key
- Develop a vision for Customer Success Management moving forward in SIG and create a support base for this
- Master's degree, preferably on the edge between Business and IT
- 2+ years of relevant work experience in IT
- Expected to be technically savvy, flexible, and creative
- Ability to spot commercial opportunities
- Excellent interpersonal skills and a motivated team player
- Analytical, ability to learn quickly, and geared to problem-solving
- Opinionated, strong listener, seeking to understand first
- Very customer-focused through a service mentality, both internally and externally
- Proactive attitude, self-starting, and self-motivated
- Excellent command of the Dutch & English language, verbally & written
You will receive an intensive onboarding program on our proprietary toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions. The estimated salary for this role is €80,000 - €120,000 per year, depending on your experience and qualifications.
Why Work With Us?We are not interested in people who are looking for a job; we are interested in people who are looking to change the world and believe this can be done through improving software quality. If you share our passion for making a difference and are excited about the opportunity to join our dynamic team, please submit your application.
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