EMEA Merchandising and User Experience Strategist
3 weken geleden
A Career at HARMAN: Elevating Customer Experience
At HARMAN International, we are committed to delivering exceptional customer experiences across our global markets. As a leading technology company, we recognize the importance of innovation, inclusivity, and teamwork in driving business success. Our DNA is built on these core values, which enable us to tackle complex challenges and deliver impactful solutions that make a difference in people's lives.
About the Role: EMEA Merchandising and UX Lead
We are seeking an experienced EMEA Merchandising and UX Lead to join our Online Sales E-commerce department in Amsterdam, The Netherlands. As a key member of our team, you will be responsible for enhancing the online customer experience and driving sales growth across all branded sites in the EMEA region. This is a fantastic opportunity to leverage your expertise in eCommerce merchandising and conversion optimization to make a meaningful impact on our business.
Key Responsibilities:
As the EMEA Merchandising and UX Lead, you will:
- Develop and implement strategies to improve the conversion rate and usability of all EMEA branded sites, ensuring an enhanced customer experience online.
- Collaborate closely with the Web Analyst to gather insights from quantitative and qualitative research, identifying target areas and opportunities for improvement.
- Lead the testing roadmap and ideation process, providing optimization opportunities for the A/B testing pipeline.
- Collaborate with stakeholders to identify needs for adaptation and improvements that positively impact customer experience, conversion rate, and commercial performance.
- Enhance up-selling and cross-selling capabilities on our platforms through strategic initiatives and campaigns.
- Coordinate the setup of campaigns, promotions, and commercialization efforts for New Product Introductions (NPI), including product homepage management, banner creation, and trading campaigns.
- Collaborate with the IT/development team to implement tested designs and functionalities, leveraging Demandware platform capabilities.
- Manage third-party partnerships and explore new opportunities to enhance online touchpoints.
What You Need:
To succeed in this role, you will need:
- A Bachelor's degree in Sales/Marketing or a related field.
- 5+ years of experience in eCommerce merchandising and conversion optimization.
- Minimum of 2 years' experience as a people manager.
- Experience with Demandware platform, A/B testing platforms, and Salesforce Commerce Cloud.
- Basic understanding of development processes and coaching people.
- Analytical skills and ability to set clear KPIs for managing site performance.
- Ability to work cross-functionally and excellent stakeholder management.
- Experience in managing multiple direct reports and coordinating with third-party partners.
- Strong communication and collaboration skills, with experience working cross-regionally and globally in a diverse, multicultural team setting.
What We Offer:
As a HARMAN employee, you will have access to professional development opportunities, competitive market-based compensation, and a range of benefits that support your well-being and career growth. Join our team and discover a world of endless possibilities.
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