Customer Service Representative

2 dagen geleden


Groningen, Groningen, Nederland Central Parking Voltijd

At Parkos, we're passionate about providing exceptional customer experiences, and we're looking for a talented Customer Service Agent to join our team

We're a dynamic and growing company that's dedicated to making airport parking a smooth, seamless, and efficient process for all travellers using our TravelTech price comparison and booking platform.

As a Customer Service Agent, you'll be the first point of contact for our ever-growing global customer base, providing information and support via phone, email, live chat, and social media.

Our Customer Service team is responsible for ensuring that all customers can park their cars safely at hundreds of sites owned and operated by our Global parking partners.

Key responsibilities include:

  • Guiding customers throughout the customer journey in a timely and empathetic manner
  • Offering customers the ultimate parking experience as a hassle-free start to their trip
  • Participating in online correspondence with customers and parking partners regarding their experience and feedback

We're looking for a team player who is passionate about helping others and is always happy to go the extra mile to find the best solutions for customers.

Requirements:

  • Fluent spoken and written language skills in both English and at least one other language we support customers in (Dutch, French, German, Italian, or Spanish)
  • Experience in international customer service is an advantage
  • Flexible working attitude and ability to work evenings and/or weekends occasionally

We offer a dynamic and professional work environment, opportunities for growth and development, and a competitive compensation package.

We're committed to providing excellent customer service, and we're looking for someone who shares our passion and values.



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