Customer Service Representative

4 weken geleden

Groningen, Groningen, Nederland Parkos Voltijd
About the Role:

As a Customer Service Representative at Parkos, you will be the first point of contact for our global customer base, ensuring that all customers can park their cars safely at hundreds of sites owned and operated by our global parking partners. You will provide information by phone and via our ticket system, offering customers the ultimate parking experience as a hassle-free start to their trip.

Key Responsibilities:

- Guide customers throughout the customer journey in a timely and empathic manner.
- Participate in online correspondence with both customers and parking partners regarding their experience and feedback.
- Handle customer payments in partnership with the Finance department.
- Act as a go-between for our parking partners and customers.

Requirements:

- Fluent spoken and written language skills in both Dutch and English.
- Experience in international customer service is advantageous.
- Flexible working attitude.
- An occasional ability to work evenings and/or weekends.
- Willing to learn and work in a professional yet dynamic international environment.

What We Offer:

- Flexible working: We understand that people's circumstances vary and allow you to decide where you work from. We can support on-site, hybrid, and fully-remote (so long as the timezones aren't too far apart).
- Ownership: Take ownership of your work and have the opportunity to drive lasting change within Parkos.
- Growth: We provide the autonomy and personal development support for you to move quickly through the ranks at Parkos - the sky's the limit
- Transparency: We talk about our plans, allow everyone a voice, work together towards common objectives, and share our successes together as a team.
- Fast-pace: We love to experiment and try new things quickly. An error is only a mistake when you fail to correct it and we want to reach our destination as swiftly and smoothly as possible

Our Hiring Process:

- Screening by phone with recruiter (30-mins)
- 1st interview with our CS Teamlead and Quality Support Agent (1hour)
- 2nd interview with the Head of Customer Support and a possible language assignment, if necessary (30 mins)

About Parkos:

At Parkos, we are fully committed to maintaining a diverse and inclusive workplace, free from discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, or any other protected characteristic. We foster an environment where all employees are valued, respected, and empowered, complying with all applicable laws to ensure fairness and equity. Embracing diversity enhances our company culture and strengthens our ability to serve our customers, and we continuously strive to promote equal opportunities through collaboration, support, and ongoing improvement.

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