Hospitality Operations Manager
6 dagen geleden
Company Overview
Novotel Amsterdam City
We are a prominent 4-star hotel located in the Netherlands, part of the esteemed Accor group. With 610 rooms and around 1,300 m2 of meeting facilities, we cater to over 500 guests daily, ensuring exceptional service and memorable experiences.
Are you ready to be the primary contact for our guests and possess the skills to think creatively? In this position, you will be the crucial link between various departments. You are an innovative thinker and a genuine people leader. This is an excellent opportunity to gain practical experience as a Duty Manager Trainee.
Key Responsibilities:
In this role, you will oversee a wide range of responsibilities. You will maintain effective communication with all departments to swiftly address any concerns. As the main point of contact for guests, you will handle inquiries, complaints, and issues with efficiency. You will also manage guest feedback and reviews, developing action plans based on their insights. Furthermore, you will create personalized experiences for our VIP guests, ensuring they are pleasantly surprised. Additionally, you will be prepared to assist in various areas as needed.
What We Offer:
Completing an internship with us means gaining substantial practical knowledge. Being part of the Accor Hospitality Group opens numerous opportunities for growth, both locally and internationally.
- A monthly internship allowance of €750 net based on a 38-hour workweek;
- Reimbursement for travel expenses if applicable;
- Complimentary meals in the staff canteen;
- Access to the Technogym Fitness area 24/7;
- Provision of appropriate work attire;
- Time and space to focus on your thesis;
- Collaboration with 140 dedicated colleagues;
- Professional mentorship throughout your internship;
- An internship that allows you to shape your own development.
As a Duty Manager Trainee, you should be an inspiring and motivated individual with a passion for hospitality. Your sense of humor will help create a welcoming atmosphere for both guests and colleagues. Given the size of our hotel, having a broad perspective is essential. You should be innovative and solution-oriented. Additionally, you should resonate with the following:
- Proficient in English, with Dutch being an advantage;
- Flexible with working hours, including mornings, evenings, and weekends;
- Independent, detail-oriented, and quality-conscious;
- Guest-focused, collaborative, and resilient under pressure;
- Prioritizing guest experience above all else.
If you are excited about advancing your career in hospitality, we look forward to your application. Please submit your CV and motivational letter for consideration.
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