Operations Coordinator

1 maand geleden


Rozenburg, Zuid-Holland, Nederland Page Personnel Voltijd
Job Title: Operations Agent

We are seeking a highly skilled Operations Agent to join our team at Page Personnel. As an Operations Agent, you will be responsible for managing global tasks, providing top-tier customer service, and ensuring seamless logistics operations.

Key Responsibilities:
  • Global Task Management: Manage global transportation for key accounts, covering quotes, shipment start, vendor dispatch, and invoicing.
  • Customer Service: Act as main contact for assigned customers, handling quotes, tracking, problem-solving, and project success.
  • Shipment Tracking: Track and update shipments daily, maintain accurate records, and coordinate with customer service to ensure full coverage.
  • Freight Management: Quote and route freight for domestic and international shipments across various transport modes.
  • Communication: Respond to phone calls and emails promptly, aiming for replies within an hour.
  • Issue Resolution: Proactively manage tracking sheets, address issues, and inform customers of any shipment anomalies.
  • Support and Coordination: Support sales and other offices with freight-related issues, and organize daily paperwork.
  • Compliance: Follow and uphold all company SLAs, KPIs, SOPs, and guidelines, ensuring compliance.
  • Dangerous Goods: Handle Dangerous Goods shipments per legal and regulatory standards.
  • Work Environment: Promote a safe work environment by reporting hazards and suggesting improvements.

Requirements: Experience in international air operations, QMS, ocean services, and report creation is required.



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