Functie Lead Customer Service

12 uur geleden


Rijswijk, Zuid-Holland, Nederland Danone Voltijd

Binnen de afdeling Customer Solutions werk je als Functie Lead Customer Service. Hier ben je verantwoordelijk voor het gehele administratieve proces van 'order to invoice' en voor alle communicatie met de klant en distributiecentra inzake orders, leveringen van het Ambient portfolio.

Als Functie Lead Customer Service streef je naar maximale klanttevredenheid. Samen met je team zorg je voor uitstekende uitvoering van het ordermanagement met maximale Customer Service performance.

Het betekent dat je:

  • Liedt geef aan de Customer Service Coördinatoren
  • Ondersteunt bij de dagelijkse orderstromen en werkzaamheden
  • Functioneerlijk eerste escalatieaanspreekpunt voor de klanten, distributiecentra en hoofdkantoren wat betreft status van orders en leveringen

Achterliggende kennis en vaardigheden:

  • HBO-werk/denkniveau
  • Jarenlange werkervaring, bij voorkeur in een vergelijkbare functie bij een multinational
  • Uitstekende mondelinge en schriftelijke vaardigheden in de Nederlandse en Engelse taal
  • Kennis van SAP en Excel is vereist

Wat wij bieden: competitief salaris, jaarlijkse bonus, premievrij pensioen, 30 vakantiedagen, verschillende kortingen op collectieve ziektekostenverzekering en op sommige van onze producten.



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