Customer Service Representative

2 maanden geleden


Den Haag, Zuid-Holland, Nederland solera Voltijd

About the Role

We are seeking a skilled Second Line Agent to join our team at Digidentity. As a Second Line Agent, you will be the primary point of contact for customers via phone, chat, and email, providing support for digital products such as eHerkenning and eSGN. Your role will involve verifying customer identities, resolving technical issues, and escalating complex cases to our systems administrator or software engineer.

Key Responsibilities

  • Communicate with customers via phone, chat, and email to resolve technical issues and answer account/service-related queries.
  • Record details of technical issues, user questions, and resolutions provided.
  • Perform administrative actions related to support provided during identity document processing.
  • Provide advice to customers on actions required to resolve issues.
  • Monitor support incidents from beginning to end.
  • Evaluate and escalate technical issues and associated questions to the systems administrator or software engineer.

Requirements

  • Good command of Dutch and English language, spoken and written.
  • MBO+ level.
  • Previous customer service experience is a plus.
  • Computer literacy.
  • Excellent communication and interpersonal skills.
  • An empathetic attitude towards customers.
  • Ability to think quickly and multitask in a busy environment.
  • Proactive work ethic.

About Us

Digidentity is a leading provider of cutting-edge digital identity and authentication solutions. Our mission is to shape the future of digital identity, empowering individuals and organizations to navigate the digital world securely and efficiently. We are committed to pioneering innovation and enhancing online trust, and we believe that everyone should have the confidence to interact and transact online, assured of their privacy and security.



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