Customer Experience Strategist

2 maanden geleden


Amsterdam, Noord-Holland, Nederland ING Voltijd
About the Role

We are seeking a highly skilled Customer Experience Strategist to join our team at ING. As a key member of our product development team, you will be responsible for designing and implementing customer-centric solutions that drive business growth and customer satisfaction.

Key Responsibilities
  • Develop and execute customer journey maps to identify areas for improvement and opportunities for growth
  • Collaborate with cross-functional teams to design and implement product solutions that meet customer needs
  • Conduct market research and analysis to stay up-to-date on industry trends and customer preferences
  • Work closely with stakeholders to ensure that product solutions meet business objectives and customer needs
  • Develop and maintain relationships with key stakeholders, including customers, product owners, and business leaders
Requirements
  • Master's degree in Business Administration, Marketing, or a related field
  • 3+ years of experience in product development, customer experience, or a related field
  • Proven track record of developing and executing customer-centric solutions that drive business growth and customer satisfaction
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform product decisions
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
  • Fluent in written and spoken English, with a strong understanding of the Dutch language
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment
  • Flexible working arrangements, including remote work options
  • A comprehensive training program to support your career development


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