Customer Experience Strategist
2 maanden geleden
We are seeking a highly skilled Customer Experience Strategist to join our team at ING. As a key member of our product development team, you will be responsible for designing and implementing customer-centric solutions that drive business growth and customer satisfaction.
Key Responsibilities- Develop and execute customer journey maps to identify areas for improvement and opportunities for growth
- Collaborate with cross-functional teams to design and implement product solutions that meet customer needs
- Conduct market research and analysis to stay up-to-date on industry trends and customer preferences
- Work closely with stakeholders to ensure that product solutions meet business objectives and customer needs
- Develop and maintain relationships with key stakeholders, including customers, product owners, and business leaders
- Master's degree in Business Administration, Marketing, or a related field
- 3+ years of experience in product development, customer experience, or a related field
- Proven track record of developing and executing customer-centric solutions that drive business growth and customer satisfaction
- Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform product decisions
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
- Fluent in written and spoken English, with a strong understanding of the Dutch language
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and collaborative work environment
- Flexible working arrangements, including remote work options
- A comprehensive training program to support your career development
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Customer Experience Strategist
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