Service Desk Analyst
2 weken geleden
Unlock Your Potential in a Dynamic IT Environment
GKN Aerospace is a leader in the aerospace industry, and we're seeking a talented Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our customers, providing 1st and 2nd line IT support to all levels of the business.
Key Responsibilities:
- Provide professional, customer-focused, and efficient IT support service to the business in line with agreed SLAs.
- Educate and guide the local IT community and customers on the correct processes to log issues and request IT services.
- Ensure call queues are consistently monitored and potential SLA breaches are proactively identified and managed.
- Assist in the development and implementation of best practice and identify potential improvement activities as part of a continual service improvement culture.
- Escalate issues and problems as you become aware of them and provide IT advice and expertise for both members of your team and customers.
Requirements:
- 1+ years' experience in an IT technical support team (ideally within a manufacturing environment).
- Experience as 1st or 2nd line IT Service Desk.
- Familiarity with working in a large multi-tiered IT support environment is a preference.
- Relevant technical IT qualifications or equivalent experience.
- Ability to prioritize workload and work under deadlines.
- Service-oriented, self-starter, driven, eager to learn.
- Strong communication skills and helpful.
- ITIL Foundation Certified (V3 or V4) would be an advantage.
What We Offer:
- A gross monthly salary between € 3.189,- and 4.295,- depending on your experience and qualifications and according to the CLA Metalektro.
- 8% holiday allowance.
- 40 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (27 holidays and 13 ADV days).
- An excellent pension scheme (PME) and travel allowance.
- Hybrid working, giving you the opportunity to balance home and office working.
- Profit sharing scheme.
- A pleasant and informal working environment, in which we work together to achieve the best result for our customers.
Join a Global Leader in Aerospace Innovation
GKN Aerospace is a global leader in aerospace innovation and technology. We're committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.
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