Customer Service Representative

1 maand geleden


Hoorn, Noord-Holland, Nederland beBee Professionals Voltijd
Customer Assistance Analyst

beBee Professionals is seeking a skilled Customer Assistance Analyst to provide exceptional customer service and technical support to our clients.

The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong customer service orientation.

Key Responsibilities:
  • Respond to customer inquiries via various channels, providing timely and effective solutions.
  • Troubleshoot customer issues and offer technical support to resolve problems efficiently.
  • Document customer interactions and provide feedback to management to improve service quality.
  • Identify customer needs and provide tailored solutions to meet their expectations.
  • Maintain accurate customer records and update customer information as necessary.
Requirements:
  • A minimum of 2 years of customer service experience.
  • Excellent communication and problem-solving skills.
  • Strong customer service orientation.
  • Knowledge of customer service software and databases.
  • Ability to work independently and as part of a team.


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