Customer Service Representative

1 maand geleden

Leeuwarden, Friesland, Nederland DTC Jobs Voltijd
Customer Support Agent

At DTCjob.com, we're not just a job board - we're a private community that connects top-tier talent with the best DTC e-commerce companies. Our mission is to build in-house teams for these companies by matching them with the right candidates.

Our application process is simple and straightforward. Once you apply, our team takes over, reviewing your application and connecting you directly with the company. This eliminates the need for multiple applications and lengthy job postings.

We work with leading DTC brands and agencies to ensure that our candidates find positions that offer growth, job security, and a engaging work environment. Our network of over 200 DTC brands provides access to state-of-the-art strategies, tactics, and processes in the DTC space.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or social media, delivering clear and accurate communication.
  • Identify, troubleshoot, and resolve customer issues in a timely and effective manner.
  • Provide customers with accurate information about products, services, and policies.
  • Log all customer interactions, feedback, and resolutions in the customer support system.
  • Escalate complex or unresolved issues to the appropriate team or manager for further assistance.
  • Assist customers with the proper use of products/services and educate them on self-service options.
  • Collect and report customer feedback to help improve product offerings and service processes.
  • Work with team members to ensure consistent and high-quality customer service.
Requirements:
  • High school diploma or equivalent (Associate's degree preferred).
  • Previous experience in customer service or a related role is a plus, but not required.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work efficiently in a fast-paced environment.
  • Proficiency in using customer support software (e.g., Zendesk, Freshdesk) or willingness to learn.
  • Good time management and multitasking skills.
  • Empathy, patience, positive attitude, and customer-first mindset.

Benefits:

  • Extensive network of over 200 DTC brands.
  • Verified companies to ensure secure and legitimate opportunities.
  • Secure payments to protect against scams.
  • Direct talent matching to cut down the lengthy job search process.
  • Community and networking opportunities for continued growth.
  • Retention program to ensure long-term relationships with clients.

Working with DTCjob.com is more than just getting a job - it's about landing in an ecosystem that ensures your long-term success in the DTC world.

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