Huidige banen gerelateerd aan Customer Success Representative - Amsterdam, Noord-Holland - Urban Gym Group
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Customer Success Representative
1 maand geleden
Are you a driven and ambitious individual looking to develop your commercial skills in a dynamic and fast-growing industry? Urban Gym Group is seeking a Customer Success Agent with a passion for commerce to provide exceptional customer service and drive business growth.
Your Key Responsibilities:- Communicate with members through various channels, including ticket systems, live chat, phone, and social media platforms;
- Accurately record conversations with members;
- Inform and advise members about our services;
- Must prioritize maintaining high customer satisfaction at all times;
- Are results-oriented and proactive, with a focus on achieving commercial goals related to retention and new members;
- Have excellent native English communication skills and can work with accuracy and attention to detail;
- Want to grow in a team-oriented environment and enjoy working with colleagues from different departments and clubs;
- Are passionate about sports, fitness, and UGG's urban style and can convey this passion to potential members.
- A competitive salary and 8% holiday pay based on your annual salary;
- 26 holidays based on a full-time working week, including leave on your birthday;
- Flexible working hours: Monday to Saturday between 08:30 and 21:00;
- Free access to professional coaching sessions, mindfulness sessions, webinars, and master classes;
- Free sports in all our clubs and studios for you and your partner;
- One day a year of paid charity work of your choice;
- Development opportunities through our internal and external academy;
- A challenging job within a young, entrepreneurial, and fast-growing fitness community;
- Weekly group classes with a personal trainer to keep fit;
- A beautiful headquarters just a 10-minute walk from Amsterdam Central Station.
