Guest Service Manager

1 maand geleden

Amsterdam, Noord-Holland, Nederland Accor Voltijd
About The Hoxton

We are a series of open-house hotels, each in a neighbourhood that we love. Our goal is to provide a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

Key Responsibilities:

  • Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests.
  • Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
  • Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
  • Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.

Requirements:

  • Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
  • You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • Hotel or leisure related experience in a similar role.
  • If you're familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.

What We Offer:

  • Competitive salary.
  • 25 days holiday (plus bank holidays).
  • Food on us during your shift.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • Regular team get togethers, from our High Fives to our (pretty special) team parties – we know how to have a good time
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
  • Excellent discounts across The Hoxton and the global Ennismore family.

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