Huidige banen gerelateerd aan Professional Service Manager Real World Data Expert - Amsterdam, Noord-Holland - LOGEX Group B.V.
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Professional Service Manager Real World Data Expert
1 maand geleden
We are seeking a highly skilled Service Manager to join our Real World Data team at LOGEX Group B.V. As a key member of our team, you will be responsible for overseeing and managing our team's delivery of value to our pharma and hospital clients, while ensuring efficient management of operations.
Key Responsibilities- Enhance and Integrate Professional Services: Contribute to the development of go-to-market strategies for our life sciences business.
- Financial Management: Achieve financial targets and maintain budgetary constraints in collaboration with finance and accounting.
- Define and Deliver Strategic Plans: Align with industry best practices to improve efficiency and drive growth.
- Manage and Nurture Executive Relationships: Handle executive-level escalations and maintain strong customer relationships.
- Own Operational Metrics: Focus on metrics such as time-to-value, customer satisfaction, and on-time project completion.
- Leadership and Team Development: Inspire and coach your team, especially senior associates.
- Budgeting and Forecasting: Involve in budgeting, forecasting, and tracking financial targets.
- Contribute to Long-Term Vision: Work with Commerce and P&T to introduce innovations and sustain business growth.
- Primary Escalation Point: Ensure timely issue resolution and effective stakeholder communication for projects.
- Develop and Revise Policies: Create and implement Customer Office policies.
- Align Strategies: Ensure alignment with Company and Customer Office objectives.
- Create and Promote Service Packages: Collaborate with Product and Sales teams to drive bookings.
- Report Preparation: Prepare and deliver insightful reports to the Executive team with recommendations for continuous improvement.
The Real World Data team is growing rapidly and is at the forefront of gaining insights into the use and effect of drugs. With the ageing population and increasing drug use, it is essential to have a clear picture of the exact effect of medicines. Our data and dashboards offer a solution for this, and we are looking for a skilled Service Manager to join our team.
About UsLOGEX Group B.V. is a Healthtech SaaS company dedicated to improving healthcare through advanced analytical software. Our tools transform data into actionable insights, making healthcare more affordable and enhancing the experience for both patients and clinicians. Trust and privacy are fundamental to our work, ensuring reliable and secure data for confident healthcare decisions.
