Customer Service Manager

2 dagen geleden

Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

Customer Service Manager

Introduction

We are Prodrive Technologies, a company dedicated to accelerating the adoption of electric mobility by making reliable chargers available for everyone. As our Customer Service Manager, you will play a crucial role in ensuring our customers receive top-notch service, both in technical and customer-related matters.

Key Responsibilities

  • Address customer concerns with a friendly and effective approach, ensuring clear communication.
  • Act as a central point for resolving software, hardware, and installation issues by coordinating with various departments.
  • Lead initiatives to collect positive customer feedback and improve service processes.
  • Develop and implement a strategic Customer Service Roadmap, utilizing tools to enhance overall customer service.
  • Proactively identify opportunities for improvement in customer support and take necessary steps to elevate service quality.
  • Provide guidance and support to maintain a high standard of customer service within the team.
  • Stay informed about product knowledge to better assist customers.
  • Cultivate a customer-centric culture within the team.

Requirements

  • Proven experience in customer relationship management with a dedicated focus on data-driven, process-oriented practices.
  • Fluent in the Dutch and English languages (other languages will be a strong plus).
  • In-depth knowledge of industry-leading customer service tools.
  • Experience in a process-driven manufacturing environment, preferably with technical products, solutions, or services distributed globally.
  • Strong leadership skills, demonstrating the ability to lead and inspire a customer service team.
  • Exceptional communication and interpersonal skills.

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