Strategic Customer Experience Manager
4 dagen geleden
We are Peblar by Prodrive Technologies, a world-class company dedicated to making the world electric.
Our goal is to accelerate the adoption of electric mobility by providing reliable EV charging solutions for everyone.
About the RoleWe are seeking an experienced Strategic Customer Experience Manager to join our team. As a key member of our customer service department, you will oversee managing and resolving issues with our EV chargers, handling returns, and ensuring overall customer satisfaction.
Your primary objective is to build strong relationships with our customers, providing them with a worry-free experience and exceptional personal service in the EV market.
Key Responsibilities- Address customer concerns with a friendly and effective approach, ensuring clear communication.
- Act as a central point for resolving software, hardware, and installation issues by coordinating with various departments.
- Lead initiatives to collect positive customer feedback and improve service processes.
- Develop and implement a strategic Customer Service Roadmap, utilizing tools to enhance overall customer service.
- Proactively identify opportunities for improvement in customer support and take necessary steps to elevate service quality.
- Provide guidance and support to maintain a high standard of customer service within the team.
- Stay informed about product knowledge to better assist customers.
Cultivating a customer-centric culture within the team is crucial for your success in this role.
Requirements- Proven experience in customer relationship management with a focus on data-driven, process-oriented practices.
- Fluent in Dutch and English languages (other languages will be a strong plus).
- In-depth knowledge of industry-leading customer service tools.
- Experience in a process-driven manufacturing environment, preferably with technical products, solutions, or services distributed globally.
- Strong leadership skills, demonstrating the ability to lead and inspire a customer service team.
- Exceptional communication and interpersonal skills.
A competitive salary of approximately €60,000 per year will be offered to the successful candidate.
-
Customer Experience Specialist
6 dagen geleden
Eindhoven, Noord-Brabant, Nederland Prodrive Technologies VoltijdCustomer Relationship ManagerIntroductionAt Prodrive Technologies, we're shaping the future of E-mobility and looking for a motivated Customer Relationship Manager to join our team. This role offers the opportunity to make a difference in the adoption of electric mobility by ensuring our customers receive top-notch service.We are Peblar by Prodrive...
-
Customer Experience Manager
4 weken geleden
Eindhoven, Noord-Brabant, Nederland Prodrive Technologies VoltijdCustomer Relationship ManagerAbout the RoleWe are seeking a highly skilled Customer Relationship Manager to join our team at Prodrive Technologies. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty.Key ResponsibilitiesManage and...
-
Strategic Enterprise Accounts Director
7 dagen geleden
Eindhoven, Noord-Brabant, Nederland Medtronic VoltijdCareers that Change LivesWe are seeking a highly experienced professional to spearhead strategic planning and execution for our key customer accounts in the Benelux region. As the Enterprise Accounts and Services Leader, you will be responsible for crafting and implementing strategic plans that drive significant customer value and accelerate growth for...
-
Strategic Account Manager High Tech
3 weken geleden
Eindhoven, Noord-Brabant, Nederland Demcon VoltijdJob SummaryWe are seeking a skilled Strategic Account Manager High Tech to join our team at Demcon. As a key member of our sales team, you will be responsible for the strategic management and development of our key account ASML.Key ResponsibilitiesDevelop and implement account plans tailored to the needs of the customer.Work closely with managing directors,...
-
Customer Relationship Manager
4 weken geleden
Eindhoven, Noord-Brabant, Nederland Prodrive Technologies VoltijdCustomer Relationship ManagerAbout the RoleWe are seeking a highly skilled Customer Relationship Manager to join our team at Prodrive Technologies. As a key member of our customer service team, you will be responsible for ensuring our customers receive top-notch service and support.Key ResponsibilitiesManage and resolve customer issues in a timely and...
-
Customer Service Manager
3 weken geleden
Eindhoven, Noord-Brabant, Nederland Prodrive Technologies VoltijdCustomer Service ManagerIntroductionWe are Prodrive Technologies, a company dedicated to accelerating the adoption of electric mobility by making reliable chargers available for everyone. As our Customer Service Manager, you will play a crucial role in ensuring our customers receive top-notch service, both in technical and customer-related matters.Key...
-
Client Experience Manager
4 weken geleden
Eindhoven, Noord-Brabant, Nederland beBee Professionals VoltijdClient Experience Manager Job SummaryWe are seeking a skilled Client Experience Manager to join our team at beBee Professionals. The successful candidate will be responsible for managing and improving the overall client experience, providing exceptional support and service to our customers. Key responsibilities include responding to customer inquiries,...
-
Customer Experience Manager
2 maanden geleden
Eindhoven, Noord-Brabant, Nederland beBee Professionals VoltijdClient Relations CoordinatorWe are seeking a skilled Client Relations Coordinator to join our team at beBee Professionals in Eindhoven. This challenging role requires excellent communication and interpersonal skills to manage client relationships and provide exceptional customer service.Key Responsibilities:Manage client relationships and provide exceptional...
-
Strategic Enterprise Account Director
2 weken geleden
Eindhoven, Noord-Brabant, Nederland Medtronic VoltijdCareers that Change LivesMedtronic seeks an experienced Enterprise Accounts and Services Leader to spearhead strategic planning and execution for key customer accounts in the Benelux region. As a key member of the leadership team, you will be responsible for crafting and implementing strategic plans to drive customer value and accelerate growth for...
-
Customer Relationship Manager
1 week geleden
Eindhoven, Noord-Brabant, Nederland Prodrive Technologies VoltijdE-Mobility Customer Relationship ManagerWe are Peblar by Prodrive Technologies, a company dedicated to accelerating the adoption of electric mobility by making the most reliable chargers available for everyone. As our Customer Relationship Manager, you will play a crucial role in shaping the future of E-mobility, helping our customers to achieve a worry-free...
-
Customer Experience Specialist
4 weken geleden
Eindhoven, Noord-Brabant, Nederland Acknowledge VoltijdCustomer Success SpecialistWe are looking for a strong communicator who can inform existing and new customers about their experiences with Acknowledge (customer experience). During these conversations, you will identify new commercial opportunities. Are you the customer experience expert who will thoroughly investigate how our customers perceive their...
-
Customer Experience Specialist
4 weken geleden
Eindhoven, Noord-Brabant, Nederland beBee Professionals VoltijdAs a Customer Experience Specialist at beBee Professionals in Eindhoven, you will be responsible for delivering exceptional customer service and support. The successful candidate will have a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Provide timely and...
-
Customer Experience Associate
4 weken geleden
Eindhoven, Noord-Brabant, Nederland beBee Professionals VoltijdbeBee Professionals is seeking a Customer Experience Associate to provide exceptional customer service and technical support to our clients. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong customer service orientation.Key Responsibilities:Provide customer service and technical support to clientsDevelop...
-
Customer Stream Manager
4 weken geleden
Eindhoven, Noord-Brabant, Nederland Sioux Technologies VoltijdAbout Sioux TechnologiesSioux Technologies is a leading developer of state-of-the-art technology for the international high-tech community. We pride ourselves on setting high standards and making the impossible possible.Job DescriptionWe are seeking a highly experienced Customer Stream Manager to join our close-knit team of enthusiastic specialists in...
-
Sales Manager
1 maand geleden
Eindhoven, Noord-Brabant, Nederland Prodrive Technologies VoltijdAbout the RoleWe are seeking a highly skilled Sales Manager to join our team at Prodrive Technologies. As a Sales Manager, you will be responsible for driving commercial growth and identifying new business opportunities for our Controls and Connectivity solutions portfolio.Key ResponsibilitiesSell our Connectivity & Controls products to customers in the...
-
Customer Operations Manager
2 maanden geleden
Eindhoven, Noord-Brabant, Nederland Sioux Technologies VoltijdAbout Sioux TechnologiesWe are a leading technology company that develops and produces innovative solutions for the high-tech industry. Our team of experts is passionate about making the impossible possible, and we're looking for a talented individual to join our ranks as a Customer Stream Manager.Job DescriptionWe're seeking a seasoned professional to lead...
-
Sales Manager
1 maand geleden
Eindhoven, Noord-Brabant, Nederland Prodrive Technologies VoltijdAbout the RoleWe are seeking a highly skilled Sales Manager to lead our Controls and Connectivity solutions portfolio. As a key member of our sales team, you will be responsible for identifying and seizing commercial opportunities, driving lead generation, and managing customer relationships.Key ResponsibilitiesSell our Connectivity & Controls products to...
-
Customer Operations Manager
1 maand geleden
Eindhoven, Noord-Brabant, Nederland Sioux Technologies VoltijdAbout Sioux TechnologiesWe are a leading developer of state-of-the-art technology for the international high-tech community. Our team of enthusiastic specialists in electronics, software, mechatronics, and mathematics work together to make the impossible possible.Job DescriptionWe are seeking a highly experienced Customer Stream Manager to join our team. As...
-
Customer Relationship Manager
14 uur geleden
Eindhoven, Noord-Brabant, Nederland Prodrive Technologies VoltijdWe believe in a future where electric mobility is the norm. As our Customer Relationship Manager for EV Charging solutions, you'll play a vital role in shaping this vision.IntroductionIn this dynamic position, you will oversee managing and solving issues with our chargers, handle returns, and ensure overall customer satisfaction. Your goal is to build strong...
-
Customer Excellence Manager
6 dagen geleden
Eindhoven, Noord-Brabant, Nederland SuccessDay VoltijdAbout SuccessDay:We are a leading HRIS consultancy firm specializing in Employee Journey, HR Transformation, and People Analytics. With extensive international experience, we understand the needs of our clients' organizations when implementing new tools and assume full responsibility for a smooth HR transformation. We accompany our clients on their change...