Customer Relationship Manager
4 weken geleden
We believe in a future where electric mobility is the norm. As our Customer Relationship Manager for EV Charging solutions, you'll play a vital role in shaping this vision.
Introduction
In this dynamic position, you will oversee managing and solving issues with our chargers, handle returns, and ensure overall customer satisfaction. Your goal is to build strong relationships with our customers, providing them with a worry-free experience and exceptional personal service in the EV market.
Key Responsibilities:
- Effectively address customer concerns through clear and friendly communication.
- Act as a central point for resolving software, hardware, and installation issues by coordinating with various departments.
- Lead initiatives to collect positive customer feedback and improve service processes.
- Develop and implement a strategic Customer Service Roadmap, utilizing tools to enhance overall customer service.
- Proactively identify opportunities for improvement in customer support and take necessary steps to elevate service quality.
- Provide guidance and support to maintain a high standard of customer service within the team.
- Stay informed about product knowledge to better assist customers.
- Cultivate a customer-centric culture within the team.
Requirements and Qualifications:
- Proven experience in customer relationship management with a dedicated focus on data-driven, process-oriented practices.
- Fluent in Dutch and English languages (other languages are a strong plus).
- In-depth knowledge of industry-leading customer service tools.
- Experience in a process-driven manufacturing environment, preferably with technical products, solutions, or services distributed globally.
- Strong leadership skills, demonstrating the ability to lead and inspire a customer service team.
- Exceptional communication and interpersonal skills.
About Us:
At Prodrive Technologies, we're committed to accelerating the adoption of electric mobility by making reliable chargers available to everyone. Our team is young, enthusiastic, and energetic, and we're looking for like-minded individuals to join us in shaping the future.
Compensation: €60,000 - €80,000 per year, depending on experience.
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