Customer Support Expertise Coordinator

4 dagen geleden


Eindhoven, Noord-Brabant, Nederland Illumina Voltijd

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.

Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

As a Customer Care Specialist, you will be based at Illumina's Customer Operations Center in Europe, where no day will be the same. You will work independently with the support of the team, utilizing multiple systems such as Salesforce.com, SAP, Quickbase, MS Office Suite.

We offer a competitive employee benefits program, including flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off and much more.

The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.

Responsibilities include:

  • Processing orders efficiently and timely, according to customer specifications and commercial terms and conditions.
  • Assisting in responding to customer inquiries by email & phone and providing suitable solutions.
  • Managing instrument dispatch and coordinating delivery.
  • Building collaborative working relationships with Technical Support, Quote, Finance, Sales, logistics, Field Service & Support to deliver world-class experience to customers.

PREFERRED SKILLS AND EXPERIENCE INCLUDE:

  • Understanding key internal business processes.
  • Utilizing commercial tools (e.g., CRM, SAP, Quickbase, Tableau).
  • Navigating internal & external partners.
  • Fluent in English, any other European language is a plus.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.



  • Eindhoven, Noord-Brabant, Nederland beBee Professionals Voltijd

    We are looking for a Support Services Coordinator to join our team at beBee Professionals in Eindhoven. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Respond to customer inquiries and provide timely and professional...

  • Customer Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Customer Support SpecialistAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Prodrive Technologies. As a key member of our customer support team, you will be responsible for providing world-class support to our customers.Key ResponsibilitiesDiagnose and troubleshoot customer technical problems to resolve system...

  • Customer Support Specialist

    1 maand geleden


    Eindhoven, Noord-Brabant, Nederland beBee Professionals Voltijd

    We are seeking a highly skilled Customer Support Specialist to provide technical assistance to our customers. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and at least two years of experience in a customer service or technical support role.The successful candidate will be responsible for troubleshooting and...

  • Customer Support Specialist

    2 weken geleden


    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Job DescriptionAs a Customer Support Specialist at Prodrive Technologies, you will play a vital role in shaping the future of E-mobility by delivering world-class customer support. We believe in an emission-free world and strive to make the most reliable chargers available for everyone.Key Responsibilities:Diagnose and troubleshoot customer technical...

  • Logistics Coordinator

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd

    Welcome to Undutchables, where we value expertise and dedication. We are currently seeking a skilled Logistics Coordinator to join our team.Your Key ResponsibilitiesShipment Progress Monitoring: Regularly monitor shipment progress and provide timely updates to stakeholders to ensure seamless communication.Direct Shipment Coordination: Oversee and coordinate...


  • Eindhoven, Noord-Brabant, Nederland STAFIDE Voltijd

    Are you looking to develop your skills in IT support and expand your expertise in international customer service? STAFIDE has an exciting opportunity for an L1 Desk Support Specialist to join our team.About the RoleThis role involves providing exceptional support to customers from Europe, handling a wide range of inquiries via email and phone. You will work...

  • Customer Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Next-Link Voltijd

    Job DescriptionAt Next-Link, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our supplier service desk, you will be responsible for providing top-notch support to our suppliers via various communication channels. Your primary goal will be to resolve and close calls that fall within the supplier's scope of control,...

  • Customer Support Specialist

    1 maand geleden


    Eindhoven, Noord-Brabant, Nederland Next-Link Voltijd

    Job DescriptionAt Next-Link, we are seeking a skilled Customer Support Specialist to join our team. The ideal candidate will have experience in customer support, preferably handling European clients, and be proficient in Dutch and English. The role involves receiving and logging calls/emails from suppliers, prioritizing and documenting issues, and resolving...

  • Customer Support Specialist

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd

    At Undutchables, we're looking for a skilled Cross-Cultural Customer Service Representative to support our B2B clients. As a key member of our team, you'll ensure our clients receive professional help and solutions to improve their experience.The ideal candidate has excellent communication skills, is fluent in German and English, and has a proactive and...


  • Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd

    We are seeking a dedicated customer support representative to join our service desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK.Key ResponsibilitiesAddress inquiries via email or phone, ensuring customer...


  • Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd

    You'll be working in a supporting and advisory role, helping our B2B customers achieve their goals by providing them with professional guidance and solutions. Your main task will be to ensure that they receive the support they need to continuously improve and succeed.Key ResponsibilitiesCustomer Support: Handle inbound calls, chats, and tickets, and provide...

  • Help Desk Coordinator

    1 maand geleden


    Eindhoven, Noord-Brabant, Nederland beBee Professionals Voltijd

    Job SummaryWe are seeking a Help Desk Coordinator to provide technical support to our customers. The successful candidate will have a Bachelor's degree in Computer Science or a related field and at least two years of experience in a customer service or technical support role.The ideal candidate will be responsible for troubleshooting and resolving customer...

  • Customer Support Specialist

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland Illumina Voltijd

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProcess orders in an efficient and timely manner,...

  • Customer Support Ambassador

    2 dagen geleden


    Eindhoven, Noord-Brabant, Nederland Undutchables Voltijd

    OverviewUndutchables is a dynamic company that prides itself on providing exceptional support to its B2B customers. As a key member of our team, you will play a vital role in ensuring that our clients receive the professional help they expect.


  • Eindhoven, Noord-Brabant, Nederland beBee Professionals Voltijd

    We are seeking a Service Excellence Coordinator to join our team at beBee Professionals. In this role, you will be responsible for providing exceptional customer service support to our clients. Key responsibilities include responding to customer inquiries, resolving complaints, and providing general information about our products and...


  • Eindhoven, Noord-Brabant, Nederland beBee Professionals Voltijd

    We are seeking a Customer Service and Technical Support Professional to join our team at beBee Professionals. The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions. The ideal candidate should have a degree in Computer Science or a related field and at least 2...

  • customer support medewerker

    2 weken geleden


    Eindhoven, Noord-Brabant, Noord-Brabant, Nederland Unique Voltijd

    Over de functieAls medewerker customer and sales support ben je de drijvende kracht achter onze klanttevredenheid. Je beheert je eigen klantenportfolio en zorgt voor een vlekkeloze service en sales ondersteuning. Je werkt nauw samen met sales en andere afdelingen om aanvragen efficiënt af te

  • Training coordinator

    4 dagen geleden


    Eindhoven, Noord-Brabant, Nederland ASML Voltijd

    Introduction to the jobThe ASML Customer Support (CS) department is the crucial link between Development & Engineering (D&E) and customer needs. The CS department is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers’ sites. To provide this excellent support to the customers, all CS engineers need...

  • Customer Support Specialist

    3 dagen geleden


    Eindhoven, Noord-Brabant, Noord-Brabant, Nederland Tempo-Team Voltijd

    Ben je een klantgerichte aanpakker met een passie voor logistiek en gezondheid? Zoek jij een dynamische werkomgeving waar je kunt groeien en ontwikkelen? Dan is de functie van Customer Support Specialist bij UPS Healthcare jouw volgende stap!Wat bieden wij jouWerken bij


  • Eindhoven, Noord-Brabant, Nederland Brunel Nederland B.V. Voltijd

    As a key member of our team at Brunel Nederland B.V., you will play a vital role in providing exceptional technical and operational support to our clients throughout the product lifecycle. Your expertise will contribute to maintaining high service standards and driving continuous improvement initiatives across various stages of product development and...