Dedicated Customer Support Professional
1 maand geleden
We are seeking a dedicated customer support representative to join our service desk team supporting customers and partners in France, Belgium, and Luxembourg. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK.
Key Responsibilities- Address inquiries via email or phone, ensuring customer questions are resolved professionally and promptly.
- Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows.
- Track service turnaround times, provide regular updates, and create price quotations when required.
- Handle customer complaints efficiently, ensuring timely resolution to maintain satisfaction.
- Collaborate with the finance team to ensure invoices are accurate and payments are processed smoothly.
- 2+ years of experience in customer support or similar experience in a similar industry.
- Fluency in French and English, both written and spoken.
- Team player, problem solver, customer-oriented.
- Great communication skills.
The ideal candidate will be a team player with excellent communication skills, able to resolve customer queries efficiently and effectively. A salary of approximately 35,000-40,000 per year is offered for this position, depending on qualifications and experience.
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