Customer Support Specialist

3 weken geleden

Eindhoven, Noord-Brabant, Nederland Illumina Voltijd

About the Role



We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.



Key Responsibilities




  • Process orders in an efficient and timely manner, according to customer specifications and commercial terms and conditions.
  • Assist in responding to customer inquiries by email and phone, providing the best suitable solution to their needs.
  • Manage instrument dispatch and coordinate delivery.
  • Build productive collaborative working relationships with Technical Support, Quote, Finance, Sales, logistics, Field Service & Support to deliver world-class experience to our customers.
  • Perform order backlog management and exception handling to ensure timely delivery.
  • Respond, investigate, and provide solutions to business issues raised by the customer.


Requirements



To be successful in this role, you will need to be a solution-oriented person with a proven customer service background, who enjoys working in a fast-paced and dynamic environment. You will have a responsive, flexible, and adaptable approach and work with high attention to detail and accuracy.



What We Offer



At Illumina, we offer a competitive employee benefits program, which includes flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more.



What You Will Gain



In this role, you will have the opportunity to make a difference in the lives of people and contribute to our mission of expanding access to genomic technology to realize health equity for billions of people around the world.



Working at Illumina



Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.



Our Commitment to Diversity and Inclusion



Illumina is an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

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