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Customer Support Specialist
We are seeking a skilled Customer Support Specialist to join our team at Prodrive Technologies. As a key member of our customer support team, you will be responsible for providing world-class support to our customers.
Key Responsibilities:
- Diagnose and troubleshoot customer technical problems to resolve system issues.
- Provide second-line customer support when issues occur in the field.
- Prioritize customer queries and escalate serious technical issues to internal teams.
Requirements:
- French and/or German language proficiency.
- Adaptable in a highly dynamic environment.
- Empathetic and technically skilled problem solver.
- Experience in a customer-focused position.
About Us:
We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.
