Electrical Support Specialist

2 weken geleden

Eindhoven, Noord-Brabant, Nederland Fluke Voltijd

Job Summary

We are seeking a skilled Electrical Support Specialist to join our team at Fluke. As a key member of our technical support team, you will provide expert assistance to customers regarding the setup, operation, and troubleshooting of digital meters, power quality analyzers, and other related devices.

Responsibilities

  • Provide technical support to customers via phone and email, addressing their queries and concerns related to electrical testing and network testing.
  • Assist customers in interpreting measurement data and diagnostic results for electrical and network testing.
  • Follow up with customers to ensure satisfaction with proposed resolutions.
  • Consult with experienced team members or engineering to resolve complex problems.
  • Stay updated on industry trends, regulations, and best practices related to electrical testing, network testing, and renewable energy systems.
  • Contribute to the continuous improvement of our technical support processes and tools.
  • Maintain accurate records of customer interactions, technical inquiries, and resolutions using our CRM system.

Your Team

You will be part of a dynamic team of 12 members, working together to provide exceptional support to our customers across Europe.

Requirements

  • Bachelor's degree in electrical engineering, electronics, or a related field.
  • Strong understanding of electrical systems, including AC/DC circuits, power distribution, and safety standards.
  • Familiarity with renewable energy systems, solar PV installations, and electric vehicle charging infrastructure is desirable.
  • Required language skills: English and one native language Dutch, French, or German.
  • Positive attitude, self-motivation, and technical savvy.
  • Customer-focused mindset with a passion for delivering exceptional service and support.

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