Electrical Support Specialist

2 weken geleden

Eindhoven, Noord-Brabant, Nederland Fluke Voltijd

About the Role

We are seeking a skilled Electrical Support Specialist to join our team at Fluke. As a key member of our technical support team, you will play a critical role in providing expert assistance to our customers.

Responsibilities

  • Provide technical support to customers via phone and email, addressing troubleshooting, setup, and operation of digital meters, power quality analyzers, installation testers, earth ground testers, insulated tools, network testing equipment, and related devices.
  • Assist customers in interpreting measurement data and diagnostic results for both electrical and network testing.
  • Follow up with customers to ensure satisfaction with proposed resolutions.
  • Consult with experienced team members or engineering to resolve complex problems.
  • Stay up-to-date on industry trends, regulations, and best practices related to electrical testing, network testing on copper and fiber, renewable energy systems, electric vehicle infrastructure, thermal imaging, and acoustic measurement technologies.
  • Contribute to the continuous improvement of our technical support processes and tools, identifying areas for enhancement and implementing solutions.
  • Maintain accurate records of customer interactions, technical inquiries, and resolutions using our CRM system.

Your Team

You will be part of a dynamic team of 12 technical support specialists, working together to provide exceptional service to our customers. Our team is based across Europe, with some members working remotely from abroad.

Requirements

  • Bachelor's degree in electrical engineering, electronics, or a related field.
  • Strong understanding of electrical systems, including AC/DC circuits, power distribution, grounding principles, and safety standards.
  • Familiarity with renewable energy systems, solar PV installations, electric vehicle charging infrastructure, and related technologies is desirable.
  • Required language skills: English and one native language Dutch, French, or German (English is the business language).
  • Positive attitude, highly self-motivated, and technically savvy.
  • Customer-focused mindset with a passion for delivering exceptional service and support.
  • Effective communication skills with different departments and job functions within the organization.
  • Ability to adapt to changing circumstances and priorities.

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