Electrical Support Specialist

3 weken geleden

Eindhoven, Noord-Brabant, Nederland Fluke Voltijd

About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Fluke. As a Technical Support Engineer, you will be responsible for providing technical support to customers via phone and email, regarding troubleshooting, setup, and operation of digital meters, power quality analyzers, installation testers, earth ground testers, insulated tools, network testing equipment, and related devices.

Your Responsibilities

  • Provide technical support to customers via phone and email, regarding troubleshooting, setup, and operation of digital meters, power quality analyzers, installation testers, earth ground testers, insulated tools, network testing equipment, and related devices.
  • Assist customers with the interpretation of measurement data and diagnostic results for both electrical and network testing.
  • Follow up with customers to ensure satisfaction with proposed resolution.
  • Consult with experienced team members or engineering to resolve problems.
  • Stay updated on industry trends, regulations, and best practices related to electrical testing, network testing on copper and fiber, renewable energy systems, electric vehicle infrastructure, thermal imaging, and acoustic measurement technologies.
  • Contribute to the continuous improvement of our technical support processes and tools, identifying areas for enhancement and implementing solutions.
  • Maintain accurate records of customer interactions, technical inquiries, and resolutions using our CRM system.

Your Team

You will be part of a team of 12 members, based across Europe, supporting our customers.

Experience and Skills

  • Bachelor's degree in electrical engineering, electronics, or a related field.
  • Strong understanding of electrical systems, including AC/DC circuits, power distribution, grounding principles, and safety standards.
  • Familiarity with renewable energy systems, solar PV installations, electric vehicle charging infrastructure, and related technologies is desirable.
  • Required language skills: English and one native language Dutch or French or German (English is the business language).
  • Positive attitude, highly self-motivated, and technically savvy.
  • Customer-focused mindset with a passion for delivering exceptional service and support.
  • Effectively communicate with different departments and job functions within the organization.
  • Be comfortable with consistent change – agility/adaptability is key.

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