Customer Support Specialist
4 weken geleden
Customer Support Specialist
About the Role
We are seeking a highly skilled Customer Support Specialist to join our team at Prodrive Technologies. As a key member of our customer support team, you will be responsible for providing world-class support to our customers.
Key Responsibilities
- Diagnose and troubleshoot customer technical problems to resolve system issues.
- Provide second-line customer support when issues occur in the field.
- Prioritize customer queries and escalate serious technical issues to internal teams.
Requirements
- French and/or German language proficiency is a must.
- Adaptable in a highly dynamic environment.
- Empathetic, technically skilled problem solver with a knack for digging to the root of problems and offering solutions.
- Experience in a (technical) customer-focused position.
About Us
We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.
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