IT Support Specialist for International Customers

11 uur geleden


Eindhoven, Noord-Brabant, Nederland STAFIDE Voltijd

Are you looking to develop your skills in IT support and expand your expertise in international customer service? STAFIDE has an exciting opportunity for an L1 Desk Support Specialist to join our team.

About the Role

This role involves providing exceptional support to customers from Europe, handling a wide range of inquiries via email and phone. You will work closely with other teams to ensure seamless communication and timely resolution of issues.

Key Responsibilities
  • Manage call intake, registration, and prioritization using various tools and systems.
  • Resolve and close calls within the supplier's scope of control.
  • Dispatch calls to other services or helpdesks as needed.
  • Monitor SupplierNet calls and provide regular updates to customers.
  • Execute standard changes and manage supplier accounts.
  • Oversee RSA token management, including assignment, activation, renewal, and distribution.
About You

We are seeking a motivated and experienced professional with a strong background in supplier helpdesk or related support roles. Your excellent communication skills in Dutch and English will enable you to effectively interact with European customers.

  • You have 2-4 years of experience in a supplier helpdesk or related support role.
  • You are proficient in handling calls from European customers.
  • You have experience with Microsoft tools.
  • You have a keen interest in learning SAP and transitioning into L2 support.

You should be able to:

  • Communicate fluently in both Dutch and English.
  • Prioritize and manage multiple tasks efficiently.
  • Work in a structured support window (08:00 - 18:00 CE(S)T).
  • Adapt to a fast-paced environment and manage various helpdesk functions.
About Us

STAFIDE is a dynamic and collaborative team that offers opportunities for continuous learning and growth. As an L1 Desk Support Specialist, you will have access to training programs and resources to help you develop your SAP skills and transition into L2 support.

You will also have the chance to work on international support tasks, focusing on European customers, and contribute to a positive and supportive team environment.


  • IT Support Specialist

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job DescriptionJob Title: IT Support SpecialistJob Summary: We are seeking an experienced IT Support Specialist to join our team at Thermo Fisher Scientific. As an IT Support Specialist, you will be responsible for providing technical support to our business users, resolving hardware and software incidents, and supporting our IT infrastructure and...

  • IT Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job Description:As a Desktop Engineer at Thermo Fisher Scientific, you will play a key role in providing technical support to our colleagues at our growing locations in The Netherlands and Belgium. Your primary responsibility will be to ensure the continued operation of desktop and laptop equipment, associated peripherals for both local and remote staff...

  • IT Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at Thermo Fisher Scientific. As an IT Support Specialist, you will be responsible for providing technical support to our business users, resolving hardware and software issues, and ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Provide technical...

  • IT Support Specialist

    2 weken geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job SummaryWe are seeking an experienced IT Support Specialist to join our team at Thermo Fisher Scientific. As a key member of our technical support team, you will be responsible for providing high-quality support to our customers and end-users. Your primary focus will be on resolving technical issues related to hardware and software, as well as providing...

  • Customer Support Specialist

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland Next-Link Voltijd

    Job DescriptionAt Next-Link, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our supplier service desk, you will be responsible for providing top-notch support to our suppliers via various communication channels. Your primary goal will be to resolve and close calls that fall within the supplier's scope of control,...

  • IT Support Specialist

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job DescriptionAs an IT Support Specialist at Thermo Fisher Scientific, you will be responsible for providing technical support to business users with their daily IT issues and questions. This includes resolving hardware and software incidents for on-site and remote users within defined SLAs, using standard remote-control tools.You will also support existing...

  • Customer Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Customer Support SpecialistAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Prodrive Technologies. As a Customer Support Specialist, you will be the primary point of contact for customers with hardware and software-related issues.Key ResponsibilitiesDiagnose and troubleshoot customer technical problems to resolve...

  • Customer Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Prodrive Technologies. As a key member of our customer support team, you will be responsible for providing world-class support to our customers.Key Responsibilities:Diagnose and troubleshoot customer technical problems to resolve system issues.Provide...

  • Customer Support Specialist

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Customer Support SpecialistAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Prodrive Technologies. As a key member of our customer support team, you will be responsible for providing world-class support to our customers.Key ResponsibilitiesDiagnose and troubleshoot customer technical problems to resolve system...

  • IT Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job DescriptionAs an IT Support Specialist at Thermo Fisher Scientific, you will play a critical role in ensuring the smooth operation of our IT infrastructure and applications. Your primary responsibility will be to provide timely and effective support to our business users, resolving hardware and software incidents, and performing routine maintenance...

  • IT Support Specialist

    1 week geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team at Thermo Fisher Scientific. As a key member of our team, you will be responsible for providing high-quality technical support to our staff and customers.Main Responsibilities• Providing technical support for hardware and software issues, including troubleshooting, repair, and...

  • IT Support Specialist

    1 maand geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Thermo Fisher Scientific. As an IT Support Specialist, you will be responsible for providing technical support to our business users, resolving hardware and software issues, and ensuring the smooth operation of our IT infrastructure.Key...

  • IT Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job Title: IT Support SpecialistThermo Fisher Scientific is seeking a highly motivated and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Provide technical support to...

  • Customer Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland beBee Professionals Voltijd

    We are seeking a highly skilled Customer Support Specialist to provide technical assistance to our customers. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and at least two years of experience in a customer service or technical support role.The successful candidate will be responsible for troubleshooting and...

  • IT Support Specialist

    3 weken geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Job DescriptionWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Thermo Fisher Scientific. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to employees via phone, email,...

  • IT Support Specialist

    2 weken geleden


    Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd

    Key ResponsibilitiesProvide technical assistance to business users, addressing IT-related issues and inquiries.Resolve hardware and software problems for on-site and remote users within established service level agreements, utilizing standard remote-control tools.Support existing and new IT infrastructure and applications for designated platforms.Perform...

  • IT Support Specialist

    2 weken geleden


    Eindhoven, Noord-Brabant, Nederland GXO Logistics, Inc. Voltijd

    Job Summary:The Administrative Assistant IT will be responsible for ensuring the smooth operation of all administrative matters related to IT, including reports, purchase orders, and inventory management.Key Responsibilities:Responsible for the complete operational IT ordering process, including quotations, purchase ordering, follow-up on delivery,...

  • Customer Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland Next-Link Voltijd

    Job DescriptionAt Next-Link, we are seeking a skilled Customer Support Specialist to join our team. The ideal candidate will have experience in customer support, preferably handling European clients, and be proficient in Dutch and English. The role involves receiving and logging calls/emails from suppliers, prioritizing and documenting issues, and resolving...

  • Customer Support Specialist

    3 dagen geleden


    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Job DescriptionAs a Customer Support Specialist at Prodrive Technologies, you will play a vital role in shaping the future of E-mobility by delivering world-class customer support. We believe in an emission-free world and strive to make the most reliable chargers available for everyone.Key Responsibilities:Diagnose and troubleshoot customer technical...

  • L1 Desk Support Specialist

    4 weken geleden


    Eindhoven, Noord-Brabant, Nederland STAFIDE Voltijd

    Job Title: L1 Desk Support SpecialistJob Summary:As an L1 Desk Support Specialist at STAFIDE, you will be responsible for handling call intake, registration, and prioritization primarily via functional email and phone, occasionally using IT-Service Now Vanilla. Your goal will be to resolve and close calls if within the supplier's span of control, dispatch...