IT Support Specialist

3 weken geleden

Eindhoven, Noord-Brabant, Nederland Thermo Fisher Scientific Voltijd
Job Summary

We are seeking an experienced IT Support Specialist to join our team at Thermo Fisher Scientific. As a key member of our technical support team, you will be responsible for providing high-quality support to our customers and end-users. Your primary focus will be on resolving technical issues related to hardware and software, as well as providing training and guidance to users on the effective use of our products.

Key Responsibilities

* Provide technical support to customers and end-users via phone, email, and remote access
* Troubleshoot and resolve technical issues related to hardware and software
* Collaborate with internal teams to resolve complex technical issues
* Develop and deliver training programs to users on the effective use of our products
* Utilize technical knowledge to identify and resolve technical issues

Requirements

* 3+ years of experience in a technical support role
* Strong technical knowledge of hardware and software
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Bachelor's degree in Computer Science or related field

About Us

Thermo Fisher Scientific is a world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them.

What We Offer

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative work environment
* Recognition and rewards for outstanding performance

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

Responsibilities

*

  • Support the business user with their daily IT issues and questions
  • Hardware and software incident resolution for on-site and remote users within the defined Service Level Agreements (SLAs), using standard remote-control tools
  • Support existing and new IT infrastructure and applications for designated function/site/application platform
  • Plan, coordinate and carry out hardware installation, moves, adds and changes
  • Acting as a point of contact and interface between business & IT
  • Software installs and standard desktop application support
  • Hardware break-fixes and swap-outs
  • Supporting large enterprise projects & initiatives
  • Thoughtful hands and eyes for centralized teams and for technology rooms, MIM (Major Incident Management) resolutions and investigations
  • Remediate desktop (security) issues under the leadership of global security teams
  • Writing site documentation, run books and knowledge articles
  • Provide IT2Go services at selected sites
  • Facilitate collaboration between site support & service desk
  • Assist colleague on-/off-boarding
  • Attend, participate and report on team and customer meetings
  • Conference room maintenance
  • Local IT vendor relationships
  • Participation in audits, BCP tests


Requirements

* MBO in Computer Science or Engineering, certified IT specialist or similar
* Good knowledge of Windows O/S and PC hardware
* Experience with Microsoft Office product family
* Experience with Service NOW or a similar ITSM tool (Ticketing Tool).
* Use the service management tool and updating as incidents are progressed or resolved
* Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
* Motivated to constantly learn to keep a broad IT knowledge up to date
* Ability to deliver an excellent customer experience
* Good written and verbal communication skills

Non-Negotiable Hiring Criteria

* Experience in desktop support, system integration or comparable areas
* Excellent Dutch and good English language skills (spoken & written)
* 3 years' experience preferably in medium to large sized companies
* Flexibility to support other sites when required

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