Customer Success Specialist
4 weken geleden
As a Customer Success Specialist at Undutchables, you will play a crucial role in ensuring our customers achieve their goals and objectives. Your responsibilities will include:
- Providing timely and effective support to customers after the onboarding process and project delivery.
- Acting as the first point of contact for customers in case of any issues, providing exceptional support desk services.
- Conducting on-site training for users to ensure they effectively utilize our systems.
- Managing small follow-up projects, ensuring customer needs are met.
- Safeguarding and sharing knowledge about our systems and providing solutions for hardware and software problems.
- Drafting and managing Service Level Agreements (SLAs).
You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority. We are looking for a young professional with a strong technical affinity, excellent communication skills, and a customer-focused attitude.
Key requirements include:
- No IT background required, but a strong technical affinity is essential.
- Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
- Strong analytical and problem-solving skills with attention to detail.
- Eagerness for professional growth and a proactive, independent work ethic.
- Customer-focused attitude with a commitment to providing excellent service.
- Experience with hardware/software systems such as Microsoft Office; familiarity with software is a plus.
- Strong English skills are required, and knowledge of the German or French language is required.
- Residing in the Eindhoven region is a plus to minimize commute time.
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