Customer Success Advocate
3 weken geleden
About the Role
We are seeking a highly skilled Customer Success Advocate to join our team at Fluke. As a Customer Success Advocate, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their satisfaction with our products and services.
Key Responsibilities
- Develop and implement customized success plans to meet the unique needs of each customer.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
- Conduct regular check-ins with customers to ensure their needs are being met and provide feedback on our products and services.
- Identify opportunities for upselling and cross-selling, working closely with sales teams to drive revenue growth.
About the Team
Our Customer Success team is a dynamic and international group of professionals who are passionate about delivering exceptional customer experiences. We pride ourselves on our open, honest, and inclusive culture, where collaboration and teamwork are highly valued.
Requirements
- Bachelor's degree in a business-related field.
- 1-2 years of experience in a business-to-business (B2B) environment with hi-tech products in the professional industry.
- Fluency in English and German, with strong written and verbal communication skills.
- Previous experience with CRM software and Microsoft Office applications.
Personal Qualities
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