Customer Success Advocate
2 weken geleden
Key Responsibilities
As a Customer Success Representative at Fluke, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their satisfaction with our products and services.
Your Key Objectives
- Develop and implement customized success plans to meet the unique needs of each customer.
- Collaborate with internal teams to ensure seamless delivery of products and services.
- Identify and capitalize on opportunities to grow revenue and expand customer relationships.
- Provide exceptional customer service, resolving issues and concerns in a timely and professional manner.
About Our Team
Our Customer Success team is a dynamic and international group of professionals who share a passion for delivering exceptional customer experiences. We pride ourselves on our open, honest, and inclusive environment, where collaboration and teamwork are highly valued.
Requirements
- Bachelor's degree in a business-related field.
- 1-2 years of experience in a business-to-business (B2B) environment, preferably with hi-tech products in the professional industry.
- Fluency in English and German, with additional languages such as Dutch, Italian, or Spanish being a plus.
- Strong understanding of Microsoft Office, Teams, and Outlook.
- Previous experience with CRM systems.
Personal Qualities
- Exceptional interpersonal, communication, and writing skills.
- Ability to anticipate and solve problems in a fast-paced environment.
- Strong analytical skills and passion for using data to drive decision-making.
- Ability to work independently with minimal supervision, while also being a team player.
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