Customer Service Representative
2 dagen geleden
Key Responsibilities:
- Order Management: Efficiently handle orders received through multiple channels, overseeing the full order management process from entry to customer satisfaction.
- Logistics Coordination: Coordinate the logistics of order processing, shipping, and delivery with freight partners, ensuring timely and correct invoicing.
- Cross-Departmental Collaboration: Work with cross-departmental teams to resolve order-related issues, improving delivery efficiency and managing backorders effectively.
- Customer Support: Act as a point of contact between customers and sales teams, providing business fluent German and English support in a B2B environment.
Requirements:
- At least 3 years of experience in customer service.
- Demonstrated precision in handling and processing orders promptly and correctly.
- Outstanding communication, collaboration, and conflict-resolution abilities.
- Able to juggle several tasks and priorities, ensuring timely deliveries and efficient backorder management.
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