Logistics Customer Service Expert
3 weken geleden
We are seeking a highly skilled Senior Customer Service Representative to join our team at Adams Multilingual Recruitment. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service to our clients in the freight and logistics industry.
Key Responsibilities- Customer Service: Provide top-tier customer service to clients, ensuring their needs are met and exceeded.
- Logistics Expertise: Utilize your knowledge of logistics and supply chain management to provide tailored solutions to clients.
- Problem-Solving: Proactively identify and resolve complex issues, ensuring seamless operations for clients.
- Communication: Effectively communicate with clients and stakeholders to ensure clear understanding and project alignment.
- Continuous Improvement: Continuously seek innovative ways to enhance service delivery and improve business efficiency.
- Documentation: Ensure timely and accurate processing of all necessary documentation in line with company policies.
- Reporting: Generate internal and external reports, including client KPI tracking, to support business objectives.
- Education: Completed MBO 4 education with a logistics focus or 5 years of relevant experience.
- Language Skills: Excellent command of Dutch and English, both written and spoken.
- Communication Skills: Strong passion for delivering exceptional customer service and excellent communication skills.
- Problem-Solving Skills: Analytical problem-solving skills, with the ability to navigate complex issues and deliver effective solutions.
This is a full-time role, and you are expected to work in our office near Rotterdam at least 4 days a week. We offer a competitive salary, commuting allowance, and working from home allowance.
What We Offer- Holidays: 28 days of holidays.
- Salary: Competitive salary.
- Allowances: Commuting allowance and working from home allowance.
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