Logistics Business Development Specialist

2 maanden geleden

Rotterdam, Zuid-Holland, Nederland APL Logistics Voltijd

About APL Logistics

We are a global logistics company that connects supply chains across various industries, including Automotive, Consumer, Industrial, and Retail. Our business is built on a network of passionate colleagues, clients, and partners who work together to deliver exceptional results.

Main Responsibilities

  • Support and manage the development of projects to improve the efficiency of our services delivered to key accounts and customers.
  • Act as the primary customer contact for daily process-related questions, problems, or support.
  • Establish and ensure excellent customer care by continuously improving internal processes and reporting to respective process owners.
  • Monitor regular KPI calls across origin and destination teams to drive continuous service improvement and achieve excellent results.
  • Support training relevant APLL internal teams in customer-specific processes as needed.
  • Support Key Account Managers in identifying opportunities for process improvement and sales opportunities.
  • Manage forecasting and carrier allocation management in close cooperation with product teams, origin teams, and customers.

Key Areas of Result

  • Successful delivery against customer service level agreements (SLAs).
  • Delivery of the program in line with budget expectations.
  • Optimization and development of customer supply chain unlocking processes and cost efficiencies.
  • Increase customer satisfaction scores in line with internal targets.
  • Successfully deliver key projects assigned by the Team Manager.

Requirements

  • Fluency in Dutch and English is a must-have.
  • Expertise knowledge of supply chain processes such as freight forwarding, consolidation, transportation, etc.
  • Customer-centric attitude and mindset.
  • Strong understanding of IT and supply chain data structures.
  • Excellent listening and communication skills, capable of articulating issues and proposed solutions with both internal and external customers.
  • Strong analytical skills.
  • Ability to translate data into a story and solution.

We Offer

  • 13 months' salary.
  • Participation in our global cash bonus plan.
  • Pension plan.
  • Regular trainings and excellent development opportunities within APL Logistics globally.
  • Working in an open team with a supportive working atmosphere.
  • Variety of benefits for birthdays, marriage, childbirth, long service, and more.
  • Hybrid working model.
  • Local and regional activities focused on employee engagement throughout the year.

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