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2 maanden geleden
Position Overview
Customer Operations Supervisor at Terex
At Terex, we are committed to cultivating a dynamic and inclusive workplace where every team member is empowered to excel. Our focus on quality, innovation, and diversity drives us to create an environment where all employees feel appreciated and respected. As a prominent player in the Aerial Work Platform sector, we strive for excellence and are on the lookout for talented individuals who resonate with our mission and values.
In the role of Customer Operations Supervisor, you will be instrumental in overseeing the daily functions of our bustling, multilingual Customer Service Department within the mechanical equipment sector. Your key responsibilities will encompass leading and managing the Customer Service Team, tracking progress, evaluating performance metrics (KPIs), and guiding the team to meet customer and business needs. We seek enthusiastic, motivated individuals eager to develop and thrive in a fast-paced environment. Make a significant impact with us.
Key Responsibilities
Supervise daily operations of the Customer Operations Team Conduct regular meetings with various departments Address customer concerns escalated by team members Support team members and promote continuous improvement Manage, track, and display performance metrics effectively Collaborate with diverse internal and external stakeholders to ensure effective communication and issue resolution Provide timely support and guidance to customers Oversee team performance and developmentQualifications
Bachelor's degree or equivalent professional experience Proficient in English communication (both verbal and written); proficiency in additional languages such as French, German, or Italian is advantageous Ability to maintain a broad perspective on operations Strong sense of urgency and adherence to processes Proficient in MS Excel and familiar with ERP and CRM systems Strong interpersonal skills and ability to serve as a role model for team members Experience in leadership and team management High level of accountability and ability to inspire and motivate others Adaptability to change and proven success in high-pressure situationsWhy Work with Us
Inclusive Culture: At Terex, diversity, equity, and inclusion are fundamental to our operations. We celebrate our differences and strive to foster a supportive environment where every voice is valued. Growth Opportunities: We are dedicated to investing in our employees' professional growth and providing numerous opportunities for advancement within the organization. Innovative Projects: Be part of a team that leads in quality, innovation, and technology. At Terex, you will have the opportunity to engage in exciting projects that challenge the limits of the Aerial Work Platform industry. Competitive Benefits: We offer attractive salaries, comprehensive health benefits, and additional perks to ensure our employees are well-supported. Making an Impact: At Terex, you will contribute to a company that is committed to making a positive difference in the world through sustainable practices and community engagement.Application Process
If you are passionate about Customer Service and are looking for an opportunity to be part of a dynamic team that values inclusivity and innovation, we encourage you to apply.
Join us in shaping the future of the Aerial Work Platform industry and making a meaningful impact.
