Operations Specialist
5 dagen geleden
About the Role
Felyx is seeking a highly skilled and experienced Operations Specialist to join our team. As an Operations Specialist, you will be responsible for ensuring the smooth operation of our fleet management services.
Key Responsibilities
- Client Onboarding: First point of contact with clients, ensuring a seamless onboarding process and identifying the best options for delivering/ shipping vehicles.
- Shippings: Commercial tests, logistics support, and delivery management.
- Road Assistance: Primary point of contact for road assistance, analyzing incidents to determine if they should be invoiced to clients.
- Insurance: Managing insurance control, activating insurance for vehicles, stopping insurance when vehicles are in our facilities, and invoicing accidents with third parties.
- Spare Parts: Managing stock levels to ensure smooth maintenance of the fleet, coordinating with HQ purchasing, and handling warranty claims.
- Fleet Control: Maintaining minimal stock levels for testing and delivery, balancing fleet distribution between delegations, and deregistering vehicles when necessary.
- Secondhand Sales: Preparing scooters for sale, activating sales channels, and managing relationships with dealers and workshops.
- Fines: Identifying clients with fines, communicating and charging fines, and paying fines when necessary.
- Account Management: Managing preventive and reactive maintenance appointments, checking mileage status, and updating monthly fees as needed.
Requirements
- Minimum 4 years of experience in operations and account management.
- Strong negotiation and communication skills.
- Dutch native level.
- Advanced English skills.
- Preferably residence in Amsterdam and surroundings.
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