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CRM System Specialist
1 maand geleden
Job Opportunity
Shimano is seeking a CRM System Specialist to join its E-Business team within the Commercial Operations department. The successful candidate will be responsible for maintaining and improving the European Sales Force CRM system.
The Role
- Drive the implementation of CRM-related initiatives across different departments, mitigate risks, and ensure on-time delivery.
- Proactively seek improvement areas affecting the end-to-end user journey and devise possible solutions.
- Develop business cases for improvements to help take data-driven decisions.
- Execute business analysis and translate requirements into clear user stories.
- Keep in direct contact with third-party maintenance and development teams.
- Guide System Support colleagues to ensure support SLAs and KPIs are met.
- Participate in projects, such as the implementation of systems.
- Engage in strategy, direction, change, and communication.
Requirements
- A relevant Bachelor or Master's degree.
- 3-5 years of experience in functional system maintenance or similar, preferably in an international B2B environment.
- Customer- and result-oriented with a proactive attitude.
- Comfortable in a dynamic, international environment and a self-starter and team player.
- Analytical and data-driven: base proposals on facts rather than opinions.
- Accurate and detail-oriented.
- Fluent verbal and written communication skills in English.
- Working knowledge of CRM systems is a plus.
- Knowledge of and certification in Salesforce CRM (such as Salesforce Administrator) is a plus.
What We Offer
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together. We provide good working conditions and the opportunity to work in a responsible and challenging position within a dynamic, international, and ambitious environment.
