Sales Trainer
1 maand geleden
FareHarbor is a leading provider of reservation software for tours, activities, and attractions. Our mission is to make experiences better for everyone.
We're a global company with a team of over 700 people from 45 different nationalities. We're passionate about pioneering an industry, embracing challenges, and delivering value to the experiences industry.
FareHarbor Core Values- Think Client First
- We Are One 'Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
We're seeking a Sales Trainer to join our Amsterdam office. As a Sales Trainer, you'll play a critical part in the success of our sales team by assisting in the management of the Sales Team onboarding curriculum, content, and delivery for new and tenured Account Executives.
You'll work on a multitude of new hire onboarding, training updates, and cross-team initiatives. This role allows you to leverage your knowledge of FareHarbor, ability to distribute knowledge, and leadership/performance management skills.
Key Responsibilities- Schedule new hire groups onboarding, including creation of training schedule and coordination of session presenters.
- Assist in management of the new Account Executive onboarding process.
- Deliver instructor-led classroom training and onboarding curriculum, including delivery to sales people.
- Conduct regular analysis on sales trainings to identify effectiveness and opportunities for improvement.
- Create role-specific training materials ranging from new hires to tenured sales staff.
- Collaborate with Sales Managers and Commercial Enablement to develop and implement curriculums for specific audiences, and define and track measures of success.
- Ensure all sales support training materials are current and recurring updates are managed for consistency and accuracy of training delivery.
- Maintain all training tools specific to sales updated: Training Content Drive, LMS, and Sales Help Pages.
- Develop and maintain a feedback loop with the sales training team and new hires and review any adjustments on a regular cadence.
- Generate sales training materials for new product releases and coordinate with regional sales leaders and product champions to ensure all account executives are prepared to use this feature.
- Empower new sales team members to be self-sufficient after 6 months, knowing where to look for answers and gain dashboard knowledge.
- Enable the sales team to demonstrate new features, by showing live client examples or updating demo dashboards.
- 2+ years of sales training experience, or 3+ years of sales experience and prior training experience.
- A proven track record of being able to conduct research and apply it practically.
- Exceptional communication skills, including clear and concise writing, an engaging presentation style, and group facilitation skills.
- Strong organizational skills.
- Advanced presentation skills and confidence in ability to train employees effectively.
- Strong verbal communication and writing skills in English.
- Experience working with all levels (management, staff).
- Strong leadership and teamwork skills, with a demonstrated ability to collaborate across teams and roles.
- Technical aptitude and ability to learn new software & programs.
- Experience working within a CRM.
- The ability to network and build support from within the sales team.
- A dynamic working-style that enables the ownership of a bevy of projects.
- Resilient and adaptable personality that isn't afraid to fail fast and change directions abruptly.
- Familiar with Tourism Industry, specifically tours and activities.
- Background/experience in adult education is a plus.
- Experience with SaaS.
- Global leave benefit.
- 22 weeks paid parental leave.
- 2 weeks paid grandparent leave.
- Extended care and bereavement leave.
- Life insurance policy.
- Pension Plan.
- Central Amsterdam Location.
- Discount CZ insurance.
- Working in a multicultural environment - 45 different nationalities.
- Commuting allowance for public transport & subsidized lunch.
- Wellness benefits (Headspace subscription & wellness webinars).
- Hybrid friendly.
- Work-from-home assistance.
- Educational Opportunities.
- Social hours & events and team-building.
- 26 vacation days per year.
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