Cloud Networking and Security Solutions Expert

3 weken geleden

Amsterdam, Noord-Holland, Nederland Infoblox Voltijd

We are seeking a highly motivated and results-driven Customer Development Representative II to join our team at Infoblox. This role will focus on accelerating the sale and closure of all maintenance and subscription renewals, as well as managing customer contacts at various stages of the customer lifecycle.

Key Responsibilities:

  • Analyze data collected during account reviews and meetings to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing monthly and annual sales targets.
  • Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals.
  • Foster strong relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency.
  • Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams.
  • Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities.
  • Use the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives.
  • Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases.
  • Drive expansion and tech refresh initiatives in renewing accounts and optimizing field engagement.
  • Strive for a minimum In-Quarter Renewal Rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive FY24 renewal bookings without extensive field engagement.

Requirements:

  • 4+ years of work experience in customer success or account management.
  • 3+ years of service renewals experience with an emphasis on channel.
  • Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions.
  • Experience working with both internal and external customers in a multi-tier channel environment.
  • Proficiency with Excel and Salesforce.
  • Experience with SaaS applications, deployments, and migration to cloud services.
  • Fluent in English and Spanish or Italian.
  • Excellent organizational, consulting, project management, and time management skills.
  • Fresh ideas about SaaS user adoption and customer churn mitigation.

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