Customer Service Representative
3 weken geleden
Job Purpose & Primary Responsibilities
As a Customer Service Representative - Key Accounts, you will be responsible for providing frontline responses to queries and requests from our Key Account clients. You will take care of a consistently high service level by providing prompt resolutions for service issues that are brought to you through our ONE communication tool 'Service Cloud' (Salesforce/Case Management) and other channels. In cooperation with our Customer Administration team and supported by ONE's growing range of customer self-service tools on our website, you will contribute to a superior Customer Service experience for our Key Accounts.
Key Responsibilities
- Day-to-day operations: You will provide prompt frontline response to service queries and initiate solutions for issues/cases as defined in SOPs and assigned to you through the Service Cloud communication system. To succeed, meet agreed KPIs and quality standards, you need to actively keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations.
- Process & Quality Management: You will be in charge of providing premium care and a consistently high service to ONE's Key Accounts. You will aim at scaling quality service with our growing range of 'tech enablers' and self-service tools, promoting these to our Key Accounts as suitable. Keeping up to date on the relevant self-service and e-commerce tools will therefore be vital. You will ensure compliance with company rules and regulations on all processes and transactions.
- Communication & Collaboration: Ensure good collaboration and communication within departments and across. Work closely with the Customer Administration team as well as our Sales Teams and escalate cases in a timely and professional manner whenever appropriate. Communicate effectively with customers and advise them in a reliable and professional manner.
- Digital adoption: Support ONE's digital transformation by utilising and promoting our e-commerce platform and our self-service tools as applicable. Seek ways to apply ONE's tech enablers to your area of specialisation increasingly.
Required Skills and Competencies
- Preferably 1-2 years of work experience within shipping
- Strong communication skills, customer- and service oriented
- Flexibility and creativity in problem solving
- Good knowledge of Excel and preferably Salesforce
- Articulate, clear oral and writing communication skills in English and Dutch
- Enthusiastic team worker
-
Customer Service Representative
3 weken geleden
Rotterdam, Zuid-Holland, Nederland beBee Professionals VoltijdCustomer Service RoleWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong customer service orientation. Key responsibilities include responding to inquiries, resolving customer complaints, and providing...
-
Customer Service Representative
2 weken geleden
Rotterdam, Zuid-Holland, Nederland EIFFEL VoltijdJob Title: Customer Service RepresentativeAs a key member of our team, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that every customer interaction is positive and memorable. You will be the first point of contact for customers, responding to their inquiries and resolving any issues in...
-
Customer Service Representative
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Page Personnel VoltijdCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Page Personnel. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Key Responsibilities:Standard sales order creation and maintenanceManage...
-
Customer Service Representative
3 weken geleden
Rotterdam, Zuid-Holland, Nederland beBee Professionals VoltijdCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients at beBee Professionals. The ideal candidate will have a strong customer service orientation, excellent communication and interpersonal skills, and a good understanding of customer service principles and practices. Key...
-
Customer Service Representative
2 weken geleden
Rotterdam, Zuid-Holland, Nederland UNILIN VoltijdCustomer Service RepresentativeWij zoeken een enthousiaste en proactieve medewerker voor onze Customer Service afdeling. Als Customer Service Representative ben jij het vaste aanspreekpunt voor onze klanten en speel je een belangrijke rol in het bieden van optimale klantenservice.Wat ga je doen?Je adviseert klanten over product- en leverinformatie.Je stemt...
-
Customer Service Representative
3 weken geleden
Rotterdam, Zuid-Holland, Nederland beBee Professionals VoltijdbeBee Professionals is looking for a skilled Customer Service Representative to join our team in Róterdam. The ideal candidate will have a strong background in computer science and excellent communication and problem-solving skills.The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving...
-
Customer Service Representative
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Terex VoltijdAbout the RoleWe are seeking a skilled and dedicated Customer Service Representative to join our Genie Customer Operations Team. As a key member of our team, you will play a pivotal role in delivering exceptional customer service and support to our customers.Key ResponsibilitiesProcess customer orders with accuracy and efficiency.Maintain comprehensive...
-
Customer Service Representative
1 week geleden
Rotterdam, Zuid-Holland, Nederland Terex VoltijdJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Terex. As a key member of our Customer Operations Team, you will play a vital role in delivering exceptional customer service and support.Key ResponsibilitiesProcess customer orders with accuracy and efficiencyMaintain comprehensive records of customer interactions and...
-
Customer Service Representative
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Eastman VoltijdAt Eastman, we're committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.The RoleWe're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional...
-
Customer Service Representative Spanish/German
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Eastman VoltijdAbout the RoleAs a Customer Service Representative at Eastman, you will be the primary point of contact for our customers, providing exceptional service and support in line with our standards. You will be responsible for managing the entire Order to Cash process, handling customer requests, and coordinating with internal stakeholders to deliver results...
-
Customer Service Representative
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Terex VoltijdAbout the RoleWe are seeking a skilled and dedicated Customer Service Representative to join our Genie Customer Operations Team in Oud Gastel, Netherlands.As a key member of our team, you will play a pivotal role in sustaining good customer and sales relationships, maintaining complex order management processes, and communicating with various stakeholders to...
-
Customer Service Representative Spanish/German
2 weken geleden
Rotterdam, Zuid-Holland, Nederland Eastman VoltijdAt Eastman, we're shaping a more sustainable future by creating innovative products and solutions. As a Customer Service Representative, you'll collaborate with cross-functional teams to deliver exceptional customer experiences and drive business growth.The RoleAs the primary contact for our customers, you will be responsible for managing the entire Order to...
-
Customer Service Representative Spanish/German
1 maand geleden
Rotterdam, Zuid-Holland, Nederland Eastman VoltijdAbout EastmanEastman is a global specialty materials company that produces a wide range of products used in everyday items. With a commitment to safety and sustainability, the company works with customers to deliver innovative products and solutions.The RoleAs a Customer Service Representative, you will be the primary contact for our customers, responsible...
-
Customer Service Representative Spanish/German
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Eastman VoltijdEastman is a global specialty materials company that produces a broad range of products found in items people use every day. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered...
-
Customer Support Representative
2 weken geleden
Rotterdam, Zuid-Holland, Nederland Erasmus MC VoltijdWe are seeking a Customer Support Representative to join our team. Your role will be to provide exceptional customer service and technical assistance to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide technical assistance and resolve customer complaintsCollaborate with internal teams to ensure...
-
Customer Service Representative Spanish/German
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Eastman VoltijdAt Eastman, we're committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.The RoleAs a Customer Service Representative, you will be the primary contact for our customers, responsible for the entire Order To Cash process. You will manage customer inquiries and...
-
Customer Service Representative Spanish/German
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Eastman VoltijdFounded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in everyday items. With a purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability.The company's...
-
Customer Service Representative
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Ocean Network Express VoltijdJob Purpose & Primary ResponsibilitiesAs a Customer Service Representative, you will be responsible for providing high-quality service to our Key Account clients. You will respond to queries and requests in a timely and professional manner, ensuring that all service issues are resolved promptly.Day-to-Day OperationsYou will provide frontline responses to...
-
Customer Service Representative Parts Specialist
4 weken geleden
Rotterdam, Zuid-Holland, Nederland Terex VoltijdAbout the RoleWe are seeking a skilled and dedicated Customer Service Representative Parts to contribute to the Genie Parts Customer Service team.As a Customer Service Representative Parts, you will play a pivotal role in the day-to-day operations of our busy, multilingual, and international Parts Customer Service Department within the mechanical equipment...
-
Customer Service Representative Parts Specialist
3 weken geleden
Rotterdam, Zuid-Holland, Nederland Terex VoltijdAbout the RoleWe are seeking a skilled and dedicated Customer Service Representative Parts to contribute to the Genie Parts Customer Service team.As a Customer Service Representative Parts, you will play a pivotal role in the day-to-day operations of our busy, multilingual, and international Parts Customer Service Department within the mechanical equipment...
