Senior Business Process Analyst
2 maanden geleden
We are seeking a highly skilled Senior Business Process Analyst to join our team at ASML. As a key member of our organization, you will play a critical role in aligning teams on the Agile Release Train (ART) to a shared technical direction and partner with those teams in elaborating the Solution, validating technology assumptions, evaluating implementation alternatives, and creating the Continuous Delivery Pipeline.
Key Responsibilities- Work Execution - Focus on INSTALL & SERVICE of modules and complete machines;
- Work Knowledge Access (work instructions);
- Machine Integration; Integration with Safety systems;
- Disturbance Management;
- Alignment with other ART's;
- Consolidating legacy systems;
- Cloud strategy and continuous improvement.
- Master's degree in Information Technology or Business Administration with proven experience in complex Customer Service processes;
- At least 5 years of experience as an IT Customer Service expert on senior level;
- 10+ years' experience with Customer Service processes (complex products, low volumes):
- Discrete industry (Complex products, low volumes)
- Customer Service process in general
- Specific: Customer Service Execution System knowledge.
- Strong customer focus, result-oriented and drive for excellence;
- Excellent communication skills in English, preferable also in Dutch;
- Proactive and enthusiastic;
- Able to deal with resistance;
- Ability to influence without power;
- A demonstrated ability to perform in high-pressure environments;
- Well-developed consultancy skills with a strong go-get mentality including eagerness to perform hands-on activities;
- Team player.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.
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