Key Account Customer Service Liaison

24 uur geleden


Eindhoven, Noord-Brabant, Nederland EVERUPTIVE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Voltijd

We are seeking a highly skilled Key Account Customer Service Liaison to join our team in Portugal. As a key member of our multilingual support team, you will be responsible for providing exceptional customer service and ensuring seamless interactions with our clients.

Company Overview

Everuptive Spółka z ograniczoną odpowiedzialnością is a dynamic leading multinational company offering excellent work opportunities in a diverse and multicultural environment. With over 111 nationalities represented within our team, we pride ourselves on being one of the best countries to live in.

Salary and Benefits

We offer a competitive salary of approximately €35,000 per annum, commensurate with your experience and qualifications. In addition, you can expect to enjoy a range of benefits including:

  • Private health insurance from day one
  • Initial flight expenses refund
  • Annually complementary return flight to your home country (within Europe)
  • Free Portuguese language courses
  • Sports activities and organized events

Job Description

Your primary responsibilities as a Key Account Customer Service Liaison will include:

  • Assisting customers' needs by answering and issuing messages
  • Communicating with consumers via telephone, email, live chat, messaging, and social media
  • Providing advanced sales through servicing to ensure well-rounded and complete solutions for consumers
  • Placing orders, resolving technical queries, and undertaking associated administrative activities
  • Providing first-contact resolution on service inquiries, complaints, and complex consumer questions
  • Liaising with leadership and other teams to ensure full resolution for the consumer
  • Show awareness when cases need to be escalated to an I&E advisor or Team Leader

Required Skills and Qualifications

To be successful in this role, you will need to possess:

  • Native Dutch speaker or C1/C2 proficiency
  • English – minimum B1 level
  • Great listening and communication skills
  • Attention to detail
  • Aptitude for problem-solving
  • Dynamism and team spirit
  • High School diploma or equivalent qualification
  • EU work permit if not EU citizen

About You

We are looking for a motivated individual who is passionate about delivering exceptional customer service. If you have a strong desire to learn and grow with our company, we encourage you to apply.


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