Key Account Customer Service Liaison
24 uur geleden
We are seeking a highly skilled Key Account Customer Service Liaison to join our team in Portugal. As a key member of our multilingual support team, you will be responsible for providing exceptional customer service and ensuring seamless interactions with our clients.
Company Overview
Everuptive Spółka z ograniczoną odpowiedzialnością is a dynamic leading multinational company offering excellent work opportunities in a diverse and multicultural environment. With over 111 nationalities represented within our team, we pride ourselves on being one of the best countries to live in.
Salary and Benefits
We offer a competitive salary of approximately €35,000 per annum, commensurate with your experience and qualifications. In addition, you can expect to enjoy a range of benefits including:
- Private health insurance from day one
- Initial flight expenses refund
- Annually complementary return flight to your home country (within Europe)
- Free Portuguese language courses
- Sports activities and organized events
Job Description
Your primary responsibilities as a Key Account Customer Service Liaison will include:
- Assisting customers' needs by answering and issuing messages
- Communicating with consumers via telephone, email, live chat, messaging, and social media
- Providing advanced sales through servicing to ensure well-rounded and complete solutions for consumers
- Placing orders, resolving technical queries, and undertaking associated administrative activities
- Providing first-contact resolution on service inquiries, complaints, and complex consumer questions
- Liaising with leadership and other teams to ensure full resolution for the consumer
- Show awareness when cases need to be escalated to an I&E advisor or Team Leader
Required Skills and Qualifications
To be successful in this role, you will need to possess:
- Native Dutch speaker or C1/C2 proficiency
- English – minimum B1 level
- Great listening and communication skills
- Attention to detail
- Aptitude for problem-solving
- Dynamism and team spirit
- High School diploma or equivalent qualification
- EU work permit if not EU citizen
About You
We are looking for a motivated individual who is passionate about delivering exceptional customer service. If you have a strong desire to learn and grow with our company, we encourage you to apply.
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