Senior Operations Manager
5 dagen geleden
As a Senior Operations Manager at Axiom Software Solutions, you will be responsible for the daily management activities of our scrum team. In the event of incidents, you will direct the supplier and communicate with users. You will help to further improve the management processes and ensure that documentation on the operation of functionality and management processes is in order. You will perform test activities, for example around incident solutions, but also for the release of new functionality.
Key Responsibilities:
Define and implement clear service level agreements (SLAs) for support operations
Manage Cost of providing service within budgeted levels
Ensure process effectiveness and continual service improvement
Manage risks and escalate appropriately to Sr Management
Coordinate with onsite track leads and engage with Customers
Guide and coach a team of support specialists, empowering them through trainings and managing their performance.
Requirements:
At least 3 years of experience as a functional manager
Experience working in an agile organization
Proactive and have good communication skills
Organized and work in a structured manner
Knowledge and experience within the pension sector
About Axiom Software Solutions:
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy applications and relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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