Digital Identity Support Specialist

3 dagen geleden

Den Haag, Zuid-Holland, Nederland solera Voltijd

At Digidentity, we are seeking a skilled Digital Identity Support Specialist to join our team. As a Second Line Agent, you will be the primary point of contact for customers via phone, chats, and emails, providing support for digital products such as eHerkenning and eSGN. Your role will involve verifying names and details of documents, and selfies, as part of the digital identity verification process.

The Role

You will be responsible for communicating with users via telephone, chat facility, and email to help resolve any technical issues. This will involve recording the details of technical issues, user questions, the advice given, and the resolution provided. Additionally, you will perform administrative actions due to support provided during processing of identity documents.

What You'll Do

  • Communicate with users via telephone, chat facility, and email to help resolve technical issues.
  • Record the details of technical issues, user questions, the advice given, and the resolution provided.
  • Perform administrative actions due to support provided during processing of identity documents.
  • Provide advice to users about the actions required to resolve the issue.
  • Monitor the support incidents from beginning until end.
  • Specify and escalate technical issues and associated questions to the systems administrator or software engineer requesting assistance.

What You'll Bring

To be successful in this role, you will need a good command of the Dutch and English language, spoken and written. An MBO+ level is also required. Previous customer service experience is a plus, as is computer literacy. Excellent communication and interpersonal skills are essential, as is an empathetic attitude towards users. You will also need the ability to think quickly and multitask in a busy environment.

About Us

Digidentity is a leading provider of cutting-edge digital identity and authentication solutions. Our mission is to shape the future of digital identity, empowering individuals and organizations to navigate the digital world securely and efficiently. We believe that everyone should have the confidence to interact and transact online, assured of their privacy and security.

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