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Cloud Computing Leader

2 maanden geleden


Amsterdam, Noord-Holland, Nederland Amazon Web Services EMEA SARL, Dutch Branch - F92 Voltijd
About the Role

We are seeking a highly skilled Enterprise Support Manager to join our team at Amazon Web Services EMEA SARL, Dutch Branch - F92. As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers who are the primary operational point of contact for our largest and most strategically important customers.

Key Responsibilities
  • Champion and advocate for Enterprise customers within Amazon Web Services
  • Develop and lead a team responsible for solving technical issues and working directly with AWS engineers to ensure customer issues are resolved as expediently as possible
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Help Enterprise customers define IT and business processes that work well with cloud deployments
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans
  • Work with AWS executive leadership to influence the product roadmap
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning
Requirements
  • 4+ years leading technical teams
  • 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
  • Have a track record of effectively leading technical teams
  • Estimated 25% travel requirement
Preferred Qualifications
  • Experience scaling an organization through rapid growth or expansion
  • Previous experience in technical account management, business relationship management, or consulting
  • Experience in Financial Services Industry is a plus
  • Previous experience managing a budget or P&L
  • An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
  • Proficient in communicating complex ideas, either with the written word or in presentations
  • Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
  • A degree in an STEM field is a plus; an MBA is a big plus
  • Experience with AWS service offerings
About Us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value diverse experiences and encourage candidates to apply, even if they do not meet all of the preferred qualifications and skills listed in the job description.