High Tech Support Specialist

3 weken geleden

Best, Noord-Brabant, Nederland Raith GmbH Voltijd
About Us

We are a dynamic global high-tech company that offers exciting challenges and seeks smart, ambitious individuals to enhance our team and contribute to our success story.

Our Mission

We are looking for a self-driven and hands-on First Line Support Engineer who is fascinated by nano-precision EBPG systems and the world of NanoFabrication. This position is primarily based at our office in Best, providing a dedicated workspace and remote work options.

Your Responsibilities
  • Provide technical support to customers, troubleshoot system issues, and ensure smooth operation of our nano-precision EBPG systems.
  • Supervise and coordinate all field actions, serving as the central knowledge hub of our Service organization.
  • Enable our Service organization to prevent issues from happening or mitigate customer impact by taking initiative on setting up improvements, sharing knowledge, and identifying structural issues.
  • Be the first point of contact for our Raith EBPG customers and respond to customer inquiries and system-related issues reported.
  • Execute initial troubleshooting, collect and document needed information, and solve issues via remote system access.
  • Coordinate actions and translate information into action plans for assigned service engineers.
  • Travel on site to share knowledge and apply best practices with colleagues and solve issues.
Your Qualifications
  • Bachelor in electronics/mechatronics/physics with a strong hands-on mentality and broad technical knowledge.
  • Customer-oriented, analytical skills, and preferably experienced in troubleshooting EBPG system issues.
  • Good command of the English language - both speaking and writing - is essential. Control of the German language is a plus.
  • Process-oriented, accurate, and structured working style.
  • Very good communication and organization skills.
  • At least 5 years of experience in a similar role within semiconductor.
Why Us?

We offer well-structured onboarding, partnership-based collaboration, and perspectives for personal and professional development in a growing global organization, alongside people who are passionate about making a difference.

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